Customer Service Representative
Resume:
Chito Harris
Customer Service/Warehouse
Greenville, SC 29601
************@*****.***
Over 10 years of experience.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Omni Direct Solutions, LLC - Greenville, SC
July 2023 to September 2023
outbound sales
Customer Service Representative
ResultsCX - Texas
February 2023 to June 2023
Help customer with Home Depot accounts.
Customer Service Representative
Concentrix - Greenville, SC
September 2022 to December 2022
Inbound calls
Help members with Medicare accounts
Collection and Retention
Telvista - Mexico, MO
July 2022 to September 2022
inbound calls for collection and retention and also upsells for MB accounts Escalation and problem solving to resolve issues with account Call Center Customer Service Representative
Infocision - Texas
February 2022 to June 2022
inbound and outbound calls...also sales
Upsell to members
Customer Service
Dollar General - Greenwood, SC
September 2021 to November 2021
Customer service
Production Worker
Roy Metal Finishing - Greenville, SC
February 2018 to November 2020
Work on production line. Inspection of parts for quality control. Logistics
BMW - Spartanburg, SC
2016 to 2018
Operation of forklifts to support production line with parts unloading trucks. Production worker.. Scan parts to unload from truck and stock in warehouse in proper order and location Press Operator
Drive Automotive - Greenville, SC
2014 to 2016
Small stamp press operator. Forklift driver. Production worker. Small overhead crane operator. Die setting
Education
Adult Education in GED
United Ministries - Greenville, SC
1998 to 1998
Skills
• Assembly
• Forklift
• Packaging
• Quality Control
• Logistics
• Fabrication
• Materials Handling
• Warehouse Experience
• Machining
• Shipping & Receiving
• Quality Assurance
• Quality Inspection
• Load & Unload
• Manufacturing
• Pallet Jack
• Hotel experience
• Cleaning
• Customer service
• Order Picker
• Crane
• Telemarketing
• Communication skills
• Phone etiquette
• Merchandising
• English
• Outbound Sales
• Cold Calling
• Sales
• Upselling
Certifications and Licenses
Food Handler Certification
Assessments
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Completed
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Project timeline management — Proficient
March 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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