Insurance Agent Customer Service
Resume:
Samuel L Thompson
Royal Palm Beach, FL 33411
*********@******.***
PROPERTY AND CASUALTY INSURANCE AGENT, focused and dedicated in providing superior customer service to current and potential policy holders. Ambitious in sales, cross selling and networking.
AREAS OF STRENGTH
Investigate and Settle Claims Examine Claims and Authorize Payments
Application of Technical Knowledge Confer with Legal Counsel
Human Relations Maintain Claim Files and Prepare Reports
Identify Policy Holder Needs Conduct Detailed Bill Reviews
Fair and Prompt Disposal of Cases Enter Claim Payments
Provide Reserve Recommendations Litigation Management and Expense Control
Follow Reserve Recommendations Well Organized and a Quick Study
Pay and Process Claims Proficient in Several Computer Programs
EMPLOYMENT
Independent Contractor, PEDA and Quality Services of Florida, West Palm Beach, FL 2004-Present
Follow local, state and federal rules and laws when consulting with clients
Collect background information and conduct legal research as needed
Perform clerical functions to prepare necessary paperwork when opening and closing accounts
Greet customers promptly, interview prospective clients and respond to questions
Detective, City of Belle Glade, Belle Glade, FL 2007-2009
Conducted criminal investigations for clients and liaised with law enforcement agencies
Prepared reports based on investigation and lab reports on evidence
Lifted finger prints from crime scenes and contacted witnesses for further information
Motivated witnesses in divulging information and testifying in the court
Collected background information on suspects from other states from where they migrated
Conducted covered surveillance and recorded suspicious activities of criminals
Life Insurance Agent, Primerica Financial Services, West Palm Beach, FL 1989-2004
Called, met, and converted potential customers into regular clients for the company
Discussed with clients about their financial resources, existing coverage, and additional insurance
Read out and explained legal matters and features of policies
Analyzed clients insurance policies, calculated coverage, and suggested additional purchase
Handled opening and closing of accounts and policy renewals
EDUCATION
Master’s Degree, Criminal Justice, LaSalle University, Mandeville, LA
OCCUPATIONAL LICENSES
Property and Casualty License, Health & Life (Including Annuities & Variable,) Florida Department of
Financial Services Claims Adjuster – All Lines, Florida Department of Financial Services
Process Service Licensed, Palm Beach County, FL
Notary Public License, Stat of Florida
HONORS AND ACTIVITIES
United States Navy Veteran, Honorable Discharge
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