Customer Service Data Entry

NATACHA JOSEPH

Lawrenceville, GA *****

631-***-**** - **********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative with proven expertise at Legranvil Enterprise SRL, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed escalated calls, ensuring satisfactory outcomes while maintaining professionalism under pressure. Skilled in data entry, contributing to efficient service delivery and customer satisfaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

SKILLS

• Customer service • Active listening

• Critical thinking • Data entry

WORK HISTORY

01/2024 to 03/2025 Product Expert

Intuit TurboTax – Gainesville, GA

Provided courteous and efficient assistance to customers via phone, email, or chat, addressing inquiries, resolving issues and ensuring a positive customer experience. Demonstrated a deep understanding of company products services, and policies, effectively communicating this knowledge to customers.

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10/2020 to 09/2022 Customer Service Representative Legranvil Enterprise SRL – Dominican Republic

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. EDUCATION

07/2016 Business Administration

Universidad Nacional Evangelica - Santo Domingo Distrito Nacional LANGUAGES

English Spanish

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