Quality Assurance Data Entry

Sara Avezova

QA Engineer/Data Entry

Cell: +1-917-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and results-driven Quality Assurance Engineer with extensive experience in manual testingacross diverse platforms. ProficientinSelenium WebDriver,SQL,API testing, andAgile methodologies, with a proven trackrecord in ensuring high-quality software delivery. Adept at managing the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC) to meet project requirements and deadlines. Experienced in leading quality assurance initiatives and collaborating with cross-functional teams to optimize product performance.

In addition to QA expertise, I bring valuable experience indata entryandcustomer service, with a focus on accuracy, attention to detail, and process improvement. Skilled in managing and processing large volumes of data efficiently while ensuring quality standards. Strong background in customer service and dispatching, dedicated to improving operational efficiency and enhancing customer satisfaction through effective communication and problem-solving. PROFESSIONAL EXPERIENCE

Move On Repairs Truck Shop Woodstock, Illinois

● Responsible for entering and maintaining accurate data inFull Bay,ShopMonkey, Excel spreadsheets, andAlvyssystems, ensuring up-to-dateservice records and job tracking.

● Manage and update records for customer information, inventory, and service calls in real-time across various software platforms.

● Generate and analyze reports in Excel to track service progress, inventory levels, and business metrics.

● Collaborate with technicians and customer service teams to ensure data accuracy and timely completion of service jobs.

● Assist in inventory management, ensuring proper stock levels and updating data for parts ordered and received.

Key Skills: Data Entry, ShopMonkey, Full Bay, Alvys,Excel Spreadsheets, Inventory Management, Record Keeping, Microsoft Office, Attention to Detail. Aslan Appliance Repair Wood Dale, Illinois

● Received service requests, assessed appliance issues, and gathered essential information for accurate dispatching.

● Scheduled and dispatched field technicians based on availability, location, and expertise.

● Prioritized urgent requests, maintaining clear communication with technicians and customers.

● Optimized routing and minimized travel time using dispatching software.

● Assisted in inventory management and part ordering.

● Trained new dispatchers to ensure operational efficiency and team success. Save-A-Lot Saint Ann, Missouri

Quality Assurance Engineer January 2022 – February2023 Phone: 888-***-****

● Performed manual testing of web-based and client-server applications in an Agile Scrum environment.

● Collaborated with developers to identify and resolve defects, tracked issues using Azure DevOps.

● Wrote test cases and test scripts based on user stories and acceptance criteria.

● Conducted front-end, back-end, and cross-browser testing using Selenium WebDriver and TestNG.

● Maintained daily smoke tests and reported defects to ensure quality assurance.

● Utilized Postman and Cucumber for API testing and automation. Key Skills: Manual Testing, Selenium, Postman, Cucumber,Regression Testing, TestNG, Azure DevOps, Cross-Browser Testing.

FICO San Jose, California (Remote)

QA Analyst/Manual Engineer November 2019 – December2021

● Transitioned from Waterfall to Agile Scrum, contributing to project planning and test case development.

● Performed end-to-end testing (functional, integration, regression) on both manual and automated levels.

● Automated test cases using Selenium WebDriver and Java, integrated with Maven for build management.

● Executed API/Web Services testing using Postman and Rest-Assured, ensuring smooth data transactions.

● Performed database validation using SQL queries and collaborated with developers to resolve issues in Jira.

● Actively participated in daily stand-ups, sprint planning, and retrospective meetings. Key Skills: Agile Methodology, Automation Testing,Selenium, Rest-Assured, JIRA, SQL, Maven, API Testing.

TECHNICAL SKILLS

● Testing Tools: Selenium WebDriver, Cucumber, Postman, RestAssured

● Programming Languages: Java, SQL, HTML

● Testing Frameworks: TestNG, JUnit, TDD, BDD

● Project Building: Maven, Gradle

● Bug Tracking: JIRA, Azure DevOps

● Version Control: GitHub

● Continuous Integration: Jenkins

● Operating Systems: Windows, Linux, iOS

● Database: JDBC, PostgreSQL

● Collaboration Tools: Slack, Microsoft Teams, Outlook

● Other Tools: ShopMonkey, Full Bay, Alvys, Excel Spreadsheets

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