Data Entry Customer Service
Resume:
Candice Hughes
Stone Mountain, GA
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Willis Towers Watson Via Benefits - Georgia
June 2022 to December 2022
Receive 40-50 incoming calls daily, assist participants with account information per insurance benefits. Balance, insurance carrier, website walk through, adding an authorized representative Provider Claims Representative
AmeriHealth Caritas - Pittsburgh, PA
March 2022 to June 2022
Incoming calls from Providers, verify information on CMS-1500 forms & UB-04 forms. Data Entry, research claims that were denied. Clarify reason for denial, resubmit the claim for reprocessing. Verify POS, DOS, CPT codes, & Insurance information. Verify if there is a Primary provider, payment amount, verify member information
Data Entry Specialist II
INCONMA- BANK OF AMERICA - Georgia
April 2021 to March 2022
Enter Data from checks, credit cards, money orders, cashiers check. Entering dollar amounts, remitter name, payee name MICR line, dates, Payee information, account numbers, as well as endorsement information
Home Preservation Specialist
ERC- WELLS FARGO - Stone Mountain, GA
September 2020 to February 2021
Assist Borrower's with account information such as interest rates, pay off quotes, update account, data entry, process one time payments, MIP deletion, generate emails, put in work orders, communicate with attorney's or Lenders, Customer service, web navigation Packer, Picker, Shipping
Harp360 - Norcross, GA
March 2017 to January 2020
Pick orders made by online customers, pack orders ensure the orders arr correct. Ship orders via FedEx, UPS, as well courier. Ensure the correct customer as well account is being billed Collector
Pennister, Closson and Associates - Dunwoody, GA
April 2016 to December 2018
Contact debtors, accounts receivable, set up hardship arrangements, data entry, skip tracing, meet weekly and monthly goals, switchboard, follow up on unpaid accounts, follow up on payment arrangement accounts
Customer Service Representative
Brown Medical - Ellenwood, GA
August 2011 to March 2016
Contact customers, input/update customer information, VoIP switchboard phone, data entry, troubleshoot equipment, follow up with customers on previous orders, work from home, input insurance information
Education
MedTech College in Medical Billing and Coding
Medical Office Expert - Tucker, GA
February 2007 to March 2008
High school diploma or GED
Skills
• Call Center
• Customer Service
• Picking Packing
• Warehouse Associate
• Packing
• Shipping
• Picker Packer
• Medical Coding
• Medical Billing
• VoIP
• CPT Coding
• ICD-10
• ICD-9
• Medical Terminology
• Microsoft Windows Server
• Accounts Receivable
• Active Directory
• Quality assurance
• Microsoft Excel
• Management
• Data analysis skills
• Documentation review
• Typing
• Medical records
• Customer support
• iOS
• Communication skills
• Mac OS
• Computer skills
• English
• Writing skills
• Data mining
• Transcription
Certifications and Licenses
medical billing and coding
June 2011 to August 2015
Driver's License
Assessments
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Filing & organization — Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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