Customer Service Quality Control

Katherine

Lemish

******@***.*** 480-***-****

EXPERIENCE

Prepped by Brek - Mesa, AZ — Meal

Preparation Associate 09/2021 - 05/2023

● Measured product sizes, selected appropriate

packaging, and ensured quality control.

● Efficiently wrapped and boxed meal items,

maintaining consistency and presentation standards.

● Maintained safety and efficiency while packaging equipment.

TopGolf - Scottsdale, AZ — Guest Services

Associate 08/2022 - 01/2023

● Greeted guests and facilitated a smooth check-in process with engaging and friendly service.

● Utilized problem-solving skills to enhance the

guest experience and build rapport.

● Kept a clean and organized environment while

assisting with merchandise displays.

TLC Treatment Center, Mesa, AZ — Office

Assistant 06/2023 - 12/2023

● Managed administrative tasks, including copying, faxing, and correspondence handling.

● Scheduled appointments, pre-screened patients,

and processed paperwork for insurance verification.

● Forwarded electronic records and collaborated with Arizona Health Care Cost Containment System to

verify insurance agreements.

PROFESSIONAL SUMMARY

Dedicated and enthusiastic professional with a strong background in customer service, administrative

support, and hospitality. Adept at managing tasks

efficiently in fast-paced environments while

maintaining a high level of attention to detail. Proven ability to build

relationships with clients and colleagues through

excellent communication and

organizational skills.

SKILLS

- Strong verbal and

written communication

- Customer service and

guest relations

- Administrative and

office support

- Hospitality and food

service

- Cash handling and point of sales systems

- Time management and

multitasking

LANGUAGES

English (Fluent)

Spanish (Moderate)

Pizzicata, Mesa, AZ — Server

09/2023 - 01/2024

● Delivered prompt and courteous assistance while assisting guests with food and beverage selections.

● Processed payments using Lightspeed POS and managed cash handling with accuracy.

● Maintained cleanliness, restocked supplies, and supported kitchen staff to ensure smooth service. Bar Smoothie, Tempe, AZ — Bartender

06/2023 - 08/2024

● Prepared and bottled smoothies, teas, and other beverages with attention to quality and presentation.

● Maintained inventory, prepped ingredients, and ensured a clean and organized workspace.

● Provided friendly and knowledgeable customer service, enhancing guest satisfaction.

EDUCATION

Northern Arizona University, Flagstaff, Arizona –

Communications Degree, Minor in Business, Sports and media certificate

Expected graduation date May 2026

● Member of the Track & Field team

Mesa Community College, Mesa, Arizona — Associates Degree in Communications

August 2022 - May 2023

● Member of the Track & Field team

● Active participant in campus community service

Mountain View High School, Mesa, Arizona — High school Diploma

August 2018 - May 2021

● 4.0 GPA

● Honors Association

Contact this candidate