Project Manager

Alexander Spagin

Tel. +365******** • ***************@*****.*** • Budapest, Hungary

CERTIFIED PROJECT MANAGER

IT CONSULTING INDUSTRIAL SAAS

Results-oriented project leader with 9+ years of experience leading high-impact projects and programs. Expertise in cross-functional team governance, strategic planning, process improvement, and growth. Recognized for significantly improving team efficiency, KPIs, processes, and accomplishing project goals. I am eager to contribute my expertise in strategic planning and execution to drive impactful results. PROFESSIONAL SKILLS & COMPETENCIES

OKR • Project Management • Leadership • Agile & Waterfall • Program Management • Power BI Cross-functional Lead • BPMN • CI • Lean • Analytics • Miro • Asana • Tableau • MS Project WORK EXPERIENCE

Project Manager (PMO) 09/2023 – Present

Uparkt – Budapest, Hungary

Devised, deployed, and led a complex program from prototype to release a mobile application.

• Accelerated application launch by 20% by effectively leading cross-functional teams and reduced program budget by 10% by managing vendors efficiently

• Increased mobile application use by 25% within the first 6 months

• Led customer portal development and workflow improvement which led to 97% user satisfaction Project Manager 12/2021 – 06/2023

BnBerry – Miami, USA

Developed and improved the capabilities of account managers and onboarding teams.

• Led a team of account managers improving retention rate by 23%, reducing churn by 5%, and increasing revenue by 10% within a year

• Optimized sales team process by implementing a new CRM system resulting in 7% new- business growth, a 10% hit-rate increase, and improving quality of new leads

• Designed and led a new business intelligence system (analytics) implementation leading to a 20% workload reduction for the data management team

• Ensured 96% of customers were set up on time

Project Manager (PMO) 09/2019 – 12/2021

Eaton – Budapest, Hungary

Led multiple projects within a 2-year program resulting in $1.4M of additional revenue.

• Introduced and integrated a Power BI reporting system into Customer Service and factory workflow, which led to a 23% decrease in leadership inquiries and CS department workload

• Curated launch of a marketplace platform leading to a 10% sales increase

• Streamlined cross-functional processes ensuring a 95% customer-satisfaction rate Project Manager (Sales) 11/2016 – 09/2019

Eaton – Budapest, Hungary

Managed cross-functional teams to ensure a quick and profitable onboarding process.

• Streamlined pre-sales support for OEM customers, decreasing onboarding time by 20%

• Developed and implemented a new risk-benefit analysis for new-customer setups, increasing onboarding efficiency

• Led a cross-functional SME team implementing automation tools for manufacturing plants and service centers in Europe, resulting in a 12% productivity increase EDUCATION

MGSU – Moscow, Russia

Bachelor of Science – Industrial Engineering, July 2007 CERTIFICATIONS

Project Management Professional (PMP) – PMI in progress Program Manager – IBM Program Management 2024

Project Manager – Google Project Management 2023

PRINCE2 Practitioner – Axelos 2021

Scrum Master – Scrum Institute 2020

PROJECTS

• SaaS start-up from concept to market (concept, research, marketing, development, launch)

• CRM and BI implementation (company process improvement, cost and workload reduction)

• Enterprise-wide Marketplace in EU launch (increased sales, reduced inventory stock)

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