Operations Manager Data Analytics

Jeffery Gooden

Operations Manager

678-***-**** ************@*****.*** Lithonia, GA 30058

PROFESSIONAL SUMMARY

Driven Operations Manager with over two decades of experience in team leadership and problem-solving, skilled in optimizing operational processes and implementing effective policies and procedures. Adept at utilizing data analytics to enhance service quality and efficiency. Eager to leverage expertise in operations management to support and grow a dynamic team.

SKILLS

Team leadership Problem-solving Operations management Policies and procedures implementation Microsoft Office Products Problem Solving Calendar Management EXPERIENCE

OPERATIONS MANAGER, Decatur, GA

FedEx, November 2000-February 2025

• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.

• Managed the daily operations of multiple departments to maximize efficiency.

• Developed talented team, participating in hiring, coaching, and performance management processes.

• Maintained professional working relationships and promoted open lines of communication with staff.

• Managed the operations of a large team, overseeing daily activities and long-term projects.

• Monitored customer feedback and implemented changes as needed to enhance service quality.

• Prepared staff work schedules and assigned specific duties.

• Utilized data analytics techniques to identify areas for improvement. COURIER, Norcross, GA

FedEx, November 2000-June 2010

• Operated company vehicles safely while following local traffic laws and speed limits.

• Operated company vehicles to transport, deliver and pick up packages on assigned routes.

• Successfully planned and managed delivery routes for multiple clients to ensure timely delivery of packages.

• CDL-B and Environmental Certified

EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN ELECTRONICS ENGINEERING TECHNOLOGY, Decatur GA.

DeVry University

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