Risk Management Case

Patricia Hullihen 443-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly experienced Risk Management professional with over 20 years of progressive experience in workers’ compensation claims handling, legal case management, and settlement negotiations. Proven track record in effectively investigating claims, determining liability, and resolving issues through strategic decision-making and stakeholder collaboration. Skilled in managing complex, multi-state claims while ensuring regulatory compliance and timely documentation.

CORE COMPETENCIES

• Risk & Claims Management

• Workers' Compensation (MD, VA, PA, DE, DC, National)

• Claims Investigation & Resolution

• Litigation Support & Legal Coordination

• Settlement Negotiation

• Regulatory Compliance (WCC)

• Medical & Legal Documentation

• Stakeholder Communication

PROFESSIONAL EXPERIENCE

Keller North America – Risk Management Coordinator 2022 – 2025

• Managed workers’ compensation claims across the U.S., handling cases up to $150,000 in value.

• Investigated claims, determined compensability, and set financial exposure.

• Negotiated settlements and ensured timely resolution of disputes.

• Ensured compliance with OSHA/HSEQ standards and training in the field. Gallagher Bassett – Resolution Manager 2022

• Handled complex workers’ comp claims in MD, VA, PA, DE, and DC.

• Investigated files, reviewed medical evidence, and coordinated with legal teams.

• Maintained accurate, timely claim documentation and communications. Sedgwick Insurance Company – WCC Lost Time Adjuster 2020 – 2022

• Managed multi-state workers’ compensation claims.

• Determined claim liability, evaluated medical reports, and negotiated settlements. LeViness, Tolzman & Hamilton – PI/SSD Paralegal 2019 – 2020

• Handled intake and resolution of auto accident claims; managed SSD claims through appeals process.

• Settled auto claims up to $50,000.

CorVel Corporation – WCC Lost Time Adjuster 2015 – 2018

• Oversaw MD workers’ comp cases, coordinating care and claims from inception to closure.

Joseph, Greenwald & Laake – WCC Paralegal 2015

• Supported legal team with workers' compensation case management and resolution. Opportunity Builders Inc. – Supported Employment Specialist 2014 – 2015

• Assisted clients with job placement and community integration; provided direct care support.

Portner & Shure, P.A. – PI/WCC Paralegal 2013 – 2014

• Managed auto and workers’ comp claims; coordinated legal filings and settlement prep. Zurich NA Insurance Company – WCC Paralegal 2012 – 2013

• Provided paralegal support in complex MD workers’ compensation cases. Carrollton Bank – Floating Teller 2011

• Handled customer transactions, safe balances, and daily reconciliations. Carmel J. Snow, P.A. – PI/WCC/SSD Paralegal 2007 – 2011

• Managed multiple case types including Social Security Disability and workers’ comp claims.

Brown & Getka, P.A. – WCC/PI Paralegal 2002 – 2006

• Managed legal case files from intake through closure; negotiated claim settlements. Goldstein, Miller & Maizels – WCC/PI Paralegal 2002

• Supported high-volume claims processing and legal case documentation. EDUCATION

High School Diploma Graduated June 1999 State of Maryland Baltimore School of Massage Graduated September 2015 State of Maryland CERTIFICATIONS & LICENSES

• Notary Public, State of Maryland (2003–2022)

PROFESSIONAL REFERENCES

• Darla Croce 240-***-****

• Dana Book 717-***-****

• Sissie Sachs 410-***-****

• L. Cliff O’Connor 410-***-****

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