Customer Service Technical Support
Resume:
Natalie J. Purnell
Lenexa, KS 66215
Work Experience:
Customer Service Associate, Synchrony Bank, Merriam, KS August 2019 to current
Provides customer service for various merchants regarding their credit cards offered. Updating account holder information and providing cardholder info such as credit card balances and purchases. Cross-selling of additional services offered through the bank such as auto-pay set up and electronic billing also known as paperless statements. Provides basic technical support for online accounts.
Customer Service Associate, Allied Global Services Lenexa, KS April 2016 to June 2019
Provided online retail service and technical support to established and new customers for corporate and small businesses ordering products and services. Duties include inbound and outbound calling, data entry and administrative services, including but not limited to credit card authorizations and payments, creating new accounts, filing, proof checking and product knowledge.
Contractor – Administrative Assistant, Staffmark Overland Park, KS October 2015 to April 2016
Prepared data and production reports to input into company databases. Input data in an accurate and efficient manner. Verified accuracy of information prior to keying. Corroborated data accuracy after performing data entry procedures. Updated payroll records and employee information in the database via excel spreadsheet. Compare entered data with the source documents. Conducted employee interviews and hiring as well as the employee orientations.
Consumer Loan Rep, Centrinex Lenexa, KS - May 2011 to May 2014
Assisted customers by providing temporary loan solutions via the internet. Provided customer service to customers who applied for payday and installment loans through direct application or via a third party service website. Learned several different loan processing systems in multiple portfolios. Lead CSR for multiple portfolios. Overseer of reps in my own portfolio from its inception into the payday loan industry, ran reports such as End of Day reports, worked closely with the portfolio owners.
Personal Banker, US Bank Overland Park, KS - August 2010 to April 2011
Assisted customers with their financial needs and account information. Handled questions regarding checking and savings accounts and lines of credit. Helped clients apply for and open new accounts and multiple banking products, applying for loans and lines of credit. Educated customers on how to maintain their accounts to avoid overdrafts and educate on the various products and services offered through US Bank.
Provider Maintenance/Claims Repricing, FMH Benefit Services Overland
Park, KS - October 2003 to October 2008
Coordinated multiple detailed projects, both individually, as well as in a team setting. Evaluated and processed provider set-up. Handled medical claims payment processing and provider data management. Used time management and prioritization skills. Exhibited initiative and judgment in issue resolution, determination of new assignments and daily processes and tasks.
Education:
F.L. Schlagle High School, Kansas City Kansas
Graduated 1994
Park University, Kansas City/Parkville Missouri
Marketing/Management
Attended 2001 to 2006
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