Service Representative Customer

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Melissa Rose

Lexington, KY ***** 859-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Experienced customer service representative with over 2 years of experience in the industry . Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS • Driven

• Self motivated Team player

• Strong written and verbal communication

WORK HISTORY TEACHING ASSISTANT

08/2022 to CURRENT

Trinity Christian Academy Lexington, KY

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Supported classroom activities, tutoring, and reviewing work. CUSTOMER SERVICE REPRESENTATIVE

08/2005 to 07/2007

DSM Chemicals Augusta, GA

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

SAP data management

EDUCATION Bachelor Of Arts Sociology And Anthropology 05/2001

Agnes Scott College, Decatur, GA

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