Customer Service Design Engineer

Kelsey Crumley

Fairburn, GA 678-***-**** **************@*****.***

Professional Summary

Dedicated and detail-oriented Utility Design Engineer with 2 years of experience in utility design, project coordination, and customer service. Proficient in GIS systems and utility engineering software, with a strong background in data analysis and quality control. Demonstrates excellent communication and organizational skills, with a proven ability to manage projects, resolve issues, and foster productive client relationships. Currently pursuing an Associate’s degree in General Studies.

Professional Experience

Storm Services Engineering LLC / Davey Resource Group

Utility Design Engineer Fairburn, GA

January 2023 – December 2024

- Developed new attachment plans to address clearance violations.

- Performed Make-Ready Engineering (MRE) designs on existing utility infrastructure, including joint use analysis and coordination with multiple utility providers.

- Oversaw permitting communications and ensured timely submission of required documentation.

- Managed internal reconciliation for joint use engineering with partner companies.

- Applied NESC standards in the development and review of utility design plans.

- Conducted field reviews of pole data for accuracy and verified attachments.

- Utilized GIS systems to verify the integrity of fiber routes.

- Maintained productive relationships with clients through effective communication and collaboration.

- Tools and software used: Katapult, QGIS, Spidamin/Calc, AutoCAD, Southern Company systems.

- Projects worked on include:

- - Make-Ready and Joint Use Engineering for United Telecommunications

- - Utility design and coordination for Georgia Power infrastructure projects

- Achieved the following productivity benchmarks:

- - Photo Calibration: 230 photos per hour

- - Tracing: 50 poles per hour

- - Design: 15 poles per hour

Instacart

Personal Shopper Peachtree City, GA

February 2021 – July 2023

- Navigated multiple operating systems and technologies to ensure accurate order fulfillment.

- Hand-selected merchandise and provided exceptional customer service.

- Delivered orders promptly and maintained consistent communication with clients.

The Home Depot

Sales Associate Peachtree City, GA

February 2019 – March 2023

- Supported equipment maintenance and safety standards, helping reduce maintenance costs.

- Drove increased overall sales through excellent product knowledge and customer service.

- Resolved customer issues efficiently and contributed to improved team performance.

- Maintained high standards for stock presentation and customer experience during fulfillment.

Skills

Utility Design & GIS Systems, Project Coordination, Data Analysis & Entry, Customer Service, Communication & Interpersonal Skills, Microsoft Excel, Outlook, AutoCAD, Katapult, QGIS, Spidamin/Calc, Time Management, Problem Solving

Education

Georgia Military College

Associate of Science in General Studies (In Progress)

McIntosh High School — Peachtree City, GA

High School Diploma, 2017

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