Customer Service Quality Assurance

Gary "Zander" Price

************@*****.*** 214-***-**** Kyle, TX

https://www.linkedin.com/in/gary-price-96855b207/

SUMMARY Seeking Merchant Services role with over 14 years of experience in customer service, quality assurance, and merchant account management. Proven track record at EVO Payments International in accurately processing merchant applications and ensuring profitability through precise fee management. Strong skills in communication, problem-solving, and advanced computer proficiency, ensuring exceptional client support and operational efficiency.

WORK EXPERIENCE Nerdy NotionZ

Owner / Operator Sep 2010 - Present

• Manage production and delivery processes for custom 3D-printed, painted, and sewn items, ensuring timely shipments via USPS or preferred carriers.

• Provide personalized customer service by addressing inquiries, processing transactions, and managing refunds, thereby maintaining high client satisfaction.

• Document and fulfill custom order specifications through detailed note-keeping and precise craftsmanship for each request.

Double Tuff Truck Tarps Mustang Ridge, TX

Fabricator Nov 2024 - Feb 2025

• Assembled and soldered components for powered tarp systems, ensuring operational efficiency and adherence to quality control standards.

• Constructed and prepared parts for shipment, supporting streamlined logistics and timely order fulfillment.

• Maintained a focus on precision and quality, contributing to the overall reliability and performance of products.

Target Kyle, TX

Unloader / General Merchandise Jul 2024 - Nov 2024

• Unloaded delivery trucks and stocked merchandise on the sales floor, ensuring optimal product availability.

• Maintained a clean and safe work environment by adhering to organizational standards and safety protocols.

• Employed effective time management skills to complete unloading and stocking tasks efficiently.

Michael’s Distribution Center New Lenox, IL

Unloader Sep 2023 - Jul 2024

• Unloaded trucks and organized pallets to enhance warehouse efficiency.

• Maintained a safe and clean work environment by adhering to strict safety protocols.

• Applied time management skills to ensure timely and secure completion of tasks. Lowes Bolingbrook, IL

Head Cashier / Front End Team Lead Mar 2022 - Sep 2023

• Managed front-end operations, including opening and closing procedures, and ensured secure handling of cash.

• Conducted safety inspections and coordinated daily task assignments for cashiers to maintain operational efficiency.

• Assisted with customer service desk activities and online order processing, ensuring compliance with company protocols.

Whole Foods Market Little Rock, AR

Cashier Mar 2021 - Feb 2022

• Delivered attentive customer service to facilitate a smooth and efficient checkout process.

• Handled incoming phone calls, providing prompt and accurate responses to customer inquiries.

• Ensured a clean and safe environment by regularly maintaining the checkout area and addressing potential hazards.

EVO Payments International Addison, TX

Quality Assurance / Merchant Services Mar 2016 - Dec 2020

• Reviewed and accurately entered merchant rates and fees into the system, ensuring correct charges and maintaining profitability.

• Executed quality assurance procedures to verify the accuracy of merchant charges, effectively preventing revenue loss.

• Provided customer support by managing merchant inquiries, processing credit requests, and handling account-related communications. Kroger Plano, TX

Fuel Center Clerk Jul 2015 - Mar 2016

• Provided exceptional customer service by assisting with inquiries, resolving issues, and ensuring smooth transactions on both self-check and standard registers.

• Maintained a clean and safe fuel center environment by cleaning equipment, managing spill buckets, and restocking supplies efficiently. EDUCATION J.A. Fair Systems Magnet High School

High School Diploma, Information Science and Systems Engineering

2005

SKILLS 3D Printing • Painting and Finishing • Cashiering • Stocking • Customer Service • Advanced Computer Experience • MS Word • PowerPoint • Excel • Photoshop • English • Computer Tech • Creativity • Social Media • Graphic Design • Leadership

• Communication Skills • Problem-Solving • Active Listening • Time Management

• Product Knowledge • Multitasking • Conflict Resolution • Technical Proficiency • Power Tools • Hand Tools • Painting • Sewing

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