Consumer Relations

Annastacia Green

303-***-**** *********@*****.*** Houston, TX

EDUCATION

Bachelor of Science, Business Administration, Management, Western Governors University Salt Lake City, UT

December 2025

PROFESSIONAL EXPERIENCE – Customer Service and Finance Leader

Customer Service Representative I; Harris County Toll Road Authority (HCTRA); Houston, TX July 2024 – Present

Opening and closing toll accounts, researching accounts, collecting of payments, educating customers on policy and procedures

Ordering and inactivating transponders, adding and removing vehicles, knowledgeable of company policies and procedures, adherence to SLA, and tolling policies for additional interoperable states

Effective communication and resolution of replenishment fees, toll disputes, and violations issues

Consumer Relations Specialist; SouthStar Energy; Atlanta, GA

Aug 2019 – Sept 2023

Resolved complex customer complaints, ensuring compliance with service level agreements, and facilitating effective communication with regulatory agencies. Invested fraud incidents

Collaborated with Corporate Communications to address media inquiries, maintaining the company’s reputation for responsiveness and integrity

Trained lower tiered staff, enhancing the training process and contributing to the continuous improvement of operational efficiency

Developed standard operating procedures for internal systems

Loan Review and Funding Conditions Specialist; Consumer Lending and Mortgage; Houston, TX Jan 2017 – June 2022

Compiled and managed detailed reports to tract and resolve discrepancies in loan documents, ensuring compliance with lender standards

Verified accuracy of loan documents, e.g. signatures, conditions, and compliance

Facilitated team coordination and leadership by overseeing task assignments and quality control of new hires’ loan-processing, ensuring readiness for subsequent approval stages

SKILLS –

Proficiency in MS Office/MS Power Point

Correspondence / Computer Proficiency

Data Entry / Phone Etiquette / Reporting / Document Management

Accounts Receivable / Accounts Payable / Bookkeeping

Administration Support / Executive Support

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