Customer Service Security Officer
Resume:
Chad Armstrong
Cherry Hill, New Jersey 08003
**********@*****.***
OBJECTIVE
To obtain employment that will allow me to utilize my skills and grow within a company that values a customer driven approach.
SKILLS & QUALIFICATIONS
Customer Service
Sales
Equipment Repair
CRM Software
Salesforce
Network Support
Operating Systems
CCTV Surveillance
Adaptable
Team Player
Troubleshooting
Detail Oriented
PROFESSIONAL EXPERIENCE
Comcast
Equipment Repair
Voorhees, NJ
November 2019 – September2024
Provided the best customer service and adhered to company standards.
Handled inbound customer repair request via phone, portal, email and network monitoring tools.
Utilized tools and resources to troubleshoot and repair managed services customer problems.
Interfaced with local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.
Independently recognized and diffused escalated customer situations while setting accurate expectations for issue resolution.
AAA Mid-Atlantic
Sales Associate
Hamilton, NJ
May 2018 – September 2018
Assisted members in making travel plans reservations.
Assisted in sales for member's base rates and needs.
Maintained up-to-date knowledge of the various attraction tickets and provided details to customers to assist them as needed.
Promoted and sold AAA products to members.
Revel Resorts & Entertainment
Security Officer
Atlantic City, NJ
May 2012 – January 2014
Pleasantly dealt with customers to ensure satisfaction.
Surveilled and secured all areas of the facility grounds to ensure safety of patrons and staff members.
Handled all monetary transactions by bringing them to a secure location.
Promoted and market the companies' ideas and mission.
Susquehanna Bank Center
Surveillance and Security Officer
Camden, NJ
June 2010 – September 2011
Developed/maintained positive working relationships w/ others to reach business goals.
Worked individually and as a unit with other officers to patrol the arena and monitor safety of patrons.
Helped organize security checkpoints as well as position rotations with supervisors on duty.
Conducted pat down searches as needed to ensure the safety of all patrons.
Monitored surveillance cameras in the facility to ensure all patrons and employees' safety.
Used radio equipment and hand signals to communicate and coordinate with team members discretely.
EDUCATION
Camden County College
Cyber Security
Camden, NJ
2025 – Present
Camden County College
Business Administration
Camden, NJ
2010 – 2015
Cherry Hill High School
Diploma
Toms River, NJ
2004
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