Administrative Support Front Office
Resume:
NAOMI WAITHERA MWANGI
Jersey, UK +254*********
Personal Summary
A polite, friendly and extremely capable professional, with a passion for delivering excellent administrative support. Naomi is a fluent communicator with strong problem-solving and decision-making skills. She is keen to build a career with a progressive learning organization that genuinely value the contribution that training can make to achieving business objectives. Professional Background
Seymour Hotels of Jersey_(Merton Hotel) February 2023 – to Date Part time Waitress
● Greeting guests and taking drink and food orders
● Staying attentive to the needs of guests in the dining area
● Delivering food from the kitchen to the guests
● Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
● Following health code standards with regards to the handling of food
● Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre- bussing tables, wiping tables and removing debris and more Seymour Hotels of Jersey_(Merton Hotel) February 2023 – to Date Housekeeping Attendant
● Assigning housekeeping staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
● Ensure that Housekeeping staff meets timelines, stocking cleaning supplies and equipment .
● Maintaining inventory and attendance records.
● Scheduling staff shift
● Responsible for checking and marking all guest items received for washing, drycleaning and checking/packing items prior to delivery
● Making sure workplace is orderly kept and surfaces are cleaned daily
● Spot checking the cleanliness of linen and uniforms that come back from the laundry cleaning guest rooms mid-stay and after departure
● Making beds prior to check-in of guest.
● Replacing dirty linens and towels restocking guest room amenities like toiletries, drinking glasses, and notepads
● Removing garbage, recycling, and room service trays Picking up and returning valet laundry items
• Organizing and stocking housekeeping ca
● Notifying the maintenance department about broken appliances, old light bulbs, or damage
● Upholding the hotel’s confidentiality and security standards
● Respecting “do not disturb” signs and the guest’s privacy Four Points By Sheraton Nairobi Airport Nov 2021 to Aug 2022 Front Office Team Leader
● Point person for office maintenance, mailing, shipping, supplies, equipment, bills and errands
● Organizing and scheduling meetings and appointments
● Partnering with HR to maintain office policies as necessary
● Organizing office operations and procedures
● Coordinating with IT department on all office equipment
● Managing relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
● Managing contract and price negotiations with office vendors, service providers and office lease
● Providing Top notch customer service & support to visitors
● Responsible for creating PowerPoint slides and making presentations
● Managing executives' and Teams schedules, calendars and appointments
● Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
● Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers
● Ensuring office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
● Perform review and analysis of special projects and keep the management properly informed
● Determining current trends and providing a review to management to act on. Sarova Hotels-Kenya (Sarova Woodlands Hotel and Spa) April 2017-Oct 2021 Senior Receptionist
● Manage internal & external communication, including emails as per direction.
● Making travel arrangements – visa requirements/travel itineraries/travel allowances.
● Periodic preparation of office expenses report and advice on cost reduction steps taken/to be taken.
● Responsible for time management schedule – appointments, meetings and maintaining the General Manager’s diary.
● Ensuring timely submission of monthly reports and updating the General Manager on status.
● Prompt support of all staff in administrative matters and encouraging team spirit and morale and maintaining discipline.
● Administration of Managers’ staff personal files.
● Liaison between the General Manager and HODs.
● Project management follow ups.
● Preparation of monthly review documents and files.
● Preparation for appraisals to be carried out by the General Manager. During covid19 Pandemic From Feb 2020 worked in both housekeeping and front office due to staff redundancy
Day shift (partially)
● Update room status update
● Print designated reports
● Cleaning guest rooms mid-stay and after departure
● Providing valet service
● Restocking guest supplies
● Attending rooms division trainings
● Monitor and track status of out of order rooms and update accordingly Night shift
● Sorting soiled linen and uniforms
● Loading laundry machines with the correct capacity
● Mixing detergents, bleaches, starches to clean and whiten fabrics
● Monitoring laundry equipment, offloading once the cycle ends.
● Managing clean linen from dryers and linen car
Sarova Hotels – Kenya (Sarova Mara Game Camp) May 2015 – April 2017 Front Office Receptionist
● Checking guests in and out,
● Resolving customer complaints,
● Taking reservations by telephone or email,
● Preparing bills and dealing with payments.
● Providing guests with information, answering their queries and dealing with complaints.
● Attending departmental meetings
● Maintaining cleanliness and neatness of the front desk area
● Making reservations and blocking of rooms for the same
● Coordinating room status updates with the housekeeping department
● Registering guests and assigning rooms
● Maintaining guest room key storage and maintaining and supervising access to safe deposit boxes.
● Summarizing results of operations for management
● Preparing end of day procedure
● Running end of day process in property management system (PMS)
● Answering telephones using appropriate etiquette. Sarova Hotels Kenya (Sarova Mara Game Camp) September 2004 – December 2014 Receptionist Trainee
● Greet and welcome guests as soon as they arrive at the office
● Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
● Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
● Provide basic and accurate information in-person and via phone/email
● Receive, sort and distribute daily mail/deliveries
● Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
● Order front office supplies and keep inventory of stock
● Update calendars and schedule meetings
● Arrange travel and accommodations, and prepare vouchers
● Keep updated records of office expenses and costs
● Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Education
Kenyatta University 2013 -2015
Diploma in Hospitality and Tourism Management
K.C.S.E 2009 - 2012
Eastmore Girls High School, - Kenya Certificate of Secondary Education Professional Qualifications
SPA AMBASSADOR COLLEGE Dec 2013
Certificate in Computer Applications
Computer Skills
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Access
• Microsoft MS Word
General Skills
• Excellent interpersonal Skills
• Team Player
• Conflict Resolution
• Effective Communication both written and Spoken
Personal References
Hezekiah Adwar
Assistant Housekeeping Manager
Seymour Hotels of Jersey
Tel: +447*********
Email: **********@*****.***
Bethuel Kanja
Rooms Division Manager
Sarova Mara Game Camp
Tel: +254***-******
Email: ************@*****.***
Contact this candidate