Technical Support It Manager
Resume:
Ankush Jain
************@*****.***
Career Objective: -
To work in a challenging environment where I can put all my nurtured skills and expertise for elevating the profitability, visibility, and performance of a diverse organization and seeking a career, that pays me an opportunity to enhance my knowledge and will add value to the organization in a symbiotic relationship. Professional Snapshot: -
A highly skilled ERP, Hardware, and Networking professional with 17+ years of expertise. Presently sharing my expertise in the corners of ERP, Hardware, and Networking, Damsun India Pvt. Ltd. IT Manager from November 2023 Highlights of IT Skills: -
LAN/WAN/NOC Systems Installation Configuration & Upgrading
ERP Implementation Administration Technical Support
Workflow Planning Security Solutions
Training & Mentoring Project Management
Previous Employment Detail: -
Goyal Knitwear’s Pvt. Ltd. as ‘EDP-In-charge from March 2006 to March 2010
Sovereign Exports as ‘IT-System Manager’ from March 2010 to July 2016
Jawan Sons (Oster Group) as Manager-IT from July 2016 to July 2018
Marshall Machine Ltd. as Manager-IT from August 2018 to Nov 2021.
Raj Industries (Raj Group) as Manager-IT from Nov 2021 to March 2023. Current Employment Detail: -
Damsun India Pvt. Ltd. as Manager-IT from Nov 2023 to Till Date. Job Profile: -
ERP Implementation
Responsible for the successful implementation of ERP. (Purchase & Inventory Management, Production, HR& Payroll, Sales, Service, CRM,)
Master preparation for all uses.
Sharply understanding the ERP and instructing it to the ERP user.
Customizing form generation as per management & User requirements.
Rights and roll allocation as per User profile
Understand the ERP and train to ERP user.
Data manipulation and generating customized reports according to requirements Management and Users.
Coordinating with the Development Team for development/customization of software.
Update day-to-day activities of the staff for generating new infrastructure planning.
Work with internal team to streamline business process, improve operational efficiency and identify current issues.
Works to identify and document business requirements, and identify systems gaps that need to be addressed through development of new system features or customization
Troubleshoot issue by performing thorough analysis. Develop well thought out resolutions and options.
Identify and develop long-term use plans to improve information flow and operational improvements Windows Servers Administrators: -
Windows Server manage Active Directory and Control the user rights
Supervise efficient application of various window patches and security controls
Manage and monitor system plans and supervise all activities for plan and unplanned systems.
Install and configure various commercial products on Windows operating systems.
Supervise system software processors and prepare upgrade strategies for storage.
Administer and execute various management activities and manage all backup activities.
Coordinate with various groups and perform troubleshooting on all production problems and provide resolution.
Collaborate with Technology Services Help Desk staff to improve support for end users.
Initiate and write technical project proposals.
Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
Hardware & Network Security Administrator–
maintains the network infrastructure, such as the routers and switches, and troubleshoots network- related problems. Mail Servers Manage and Implement policies, Mails Backup, and Troubleshooting Outlooks.
Manage Firewall Implement Group Policies, Bandwidth Control, Port Forwarding, ISP Management
(Shopos XG125 Nebero Basil, Sonic Wall TZ 215, Seq-rite UTM TS60)
Console Antivirus Server Manage and Implement policies, maintaining reports regularly.
Troubleshooting all software and hardware and networking-related problems.
Troubleshoot LAN/WIFI Connectivity, configured permissions folder rights.
End user technical support for Windows XP,7, 8 and 10.
Responsible for research, acquisition, and configuration of all new network and server hardware systems.
Ensure the security of data, network access, and backup systems
Handled the tasks of identifying infrastructures that needs to be improved.
Prepared audit policies including account management and privilege use auditing.
Identify problematic areas and implement strategic solutions in time
Design, develop, implement, and coordinate systems, policies, and procedures.
ensuring software licensing laws are followed
IT Administration: -
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
Act in alignment with user needs and system functionality to contribute to organizational policy
Handle annual budget and ensure cost effectiveness
Audit systems and assess their outcomes
Responsible for procurement of IT material.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Taking care of Vendor Management & Vendor relations.
Manage and utilization of company IT assets.
Prepare and modify reports as per management requirements.
Coordination with inter and intra departments for various activities.
Identifying and acting on opportunities to improve and update software and systems
Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements. Professional_ Qualification: -
Diploma in Computer Hardware and Networking from Pace Computer Education Ludhiana.
Done the course of Ms-Office Dos. From Modgil Computer Academy of Computer Education Ludhiana.
Diploma in CCNA from New Bridge Technology
Educational Qualification: -
Course/Examination Board/Institution Year of Passing Bachelor of Computer Application (BCA) KSOU 2014
Intermediate Punjab Board 2003
Matriculate Punjab Board 2000
Personal Details: -
Date of Birth : 14thJan, 1984
Father’s Name : Lt. Sh. Y. P. Jain
Marital Status : Married
Address : Flat No.286, Vijay Inder Nagar near Daba Road, Ludhiana-(PB) Declaration: -
I hereby declare that the above statements made by me are correct to the best of my knowledge and belief. Place: Ludhiana
Date: __ (Ankush Jain)
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