Banking Experience Universal Banker

LILLIAN A. FRAZER

*** **** ** ****** ******** New York 11236 Cell-917-***-**** *************@*****.*** EXECUTIVE SUMMARY

Dedicated professional with more than 17 years’ experience in the field of Banking and Bookkeeping. Looking to obtain a position with your organization that offers room for advancement. CORE COMPETENCIES

• Advised and Introducing customers to various banking and investment products and services. PROFESSIONAL EXPERIENCE

Citibank New York, NY

Head Universal Banker 09/2007 -12/2024

• Identified lending and sales opportunities to increase the bank’s productivity.

• Opened banking and credit card accounts for new and existing customers.

• Processed and maintained automated teller machines transactions

• Handled outgoing wires transfers both overseas and domestic.

• Facilitated internal monetary transaction between tellers and vault.

• Informed customers of new banking technological tool that enhances self-service and their banking experience.

• Managed the branch banking experience to facilitate a welcoming environment for both worker and customers,

• Ensured all banking transactions between customers and staffs are governs by the bank’s policies and standard operations.

• Recognized customer investment opportunities and make referrals.

• Requested and managed incoming cash supply shipments for branch. Commerce Bank. New York, NY

Teller 11/2006- 09/2007

• Processed customers transactions daily

• Referred customers to premier banking products.

• Reconciled teller cashbox at the end of each work day. A&E Stores Inc New York, NY

Cashier /Sales 10/2004 – 06/2005

• Assisted customers with merchandise purchases, returns and exchange.

• Conducted final sale transactions for customers

• Audited accounting records to determine end of day sales. EDUCATION Year

Brooklyn College Brooklyn, NY

Accounting, B.S. 02/2009

Kingsborough Community College Brooklyn, NY

Associate in Applied Science in Accounting 02/2006 School of Accountancy and Training Kingston, J WI

Association of Chartered Certified Accountants (ACCA)

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