Customer Service Care
Resume:
Claire Whipple
Cedar City UT *****
Professional Summary
20+ years of Customer Service experience, 8 years banking experience in the Bank Card Department and Customer Care department.
Mountain Eye Institute
Optician
September 2022 to January 2025
Greeted patients, determined their optical needs, assisted them with frame selection, looked up insurance and recommended options. Checked eyeglass prescriptions, repaired and adjusted frames and billed insurance. Also worked with senior patients with their specialized eyecare needs.
State Bank of Southern Utah
Card Services Specialist/Customer Service Rep
August 2012 to November 2021
Worked in the Bank Card Department for 6 years assisting customers on the phone and in person answering questions regarding their debit and credit cards. Balanced card totals for all 15 branches. Also utilized multiple bank based computer systems as well Microsoft Word and Excel.
Worked the Customer Care Department for 2 years helping customer with online banking, looking up transactions. Filing fraud claims, sending statements, looking up credit card and debit card transactions and balances.
Southern Utah Eyecare
Optician
May 2010 to July 2012
Assisted patients with selecting frames, recommended options, orderied frames and contact lenses, contact insertion training. Utilized optical computer systems. Iron County School District
Canyon View High School
Teacher’s Aide
August 2008 to May 2010
Assisted teachers in the Resource Department with grading papers, making copies, reading tests, reading books and test questions to students. Also worked with dyslexic students utilizing a specialized reading system.
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