Customer Support

Sharon Renee’ Martin

Primary Phone: 417-***-****

********@*****.***

Summary: Results oriented individual; positive energetic outlook; big picture driven; eager to learn; high attention to details; capable of handling stressful situations and providing quality results; attention to processes used and identifying needs for more efficient ways of reaching final results. Seeking a position that will challenge me and continue to provide me with experience and knowledge. All experience leads to results when given the right environment and attitude to grow. PROFESSIONAL EXPERIENCE (Fully Remote)

Self Employed, web based, 03/2025 – Present

TurboTax GBA (Tier 1 and Resolution Desk)

Remote customer support. Tax season product expert for TurboTax issues. Assisted with customer contacts having trouble with systems and filing of tax returns. Use of several resources for quick and effective customer resolution.

Barnes Cleaning/G’s Cleaning Hiwasse AR 02/2016-11/2023 Crew Lead (intermittent periods of down time)

Led a team in construction clean-up, ensuring new homes were spotless and ready for move-in. Coordinated cleaning schedules and maintained high standards of cleanliness throughout the building process. Developed strong organizational skills and attention to detail to meet tight deadlines.

Choctaw Casino and Resort Pocola OK 02/2022-06/2022 OTB Cashier and Vault Associate

OTB- Responsible for taking bets and giving payouts to guests on horse betting Vault AssociateResponsible for writing checks for big payouts as needed; tracking cash levels and filling ATM and cage cash machines as needed to ensure smooth guest experiences.

RLI Services Ft. Smith AR **Hybrid 09/2021-01/2022 Load Specialist; Broker

Managed daily communication with customers and drivers to ensure timely delivery of loads. Built and maintained strong relationships with clients, enhancing customer satisfaction. Variety of other office specific jobs thru-out the years including but not limited to: Walmart Charge- back Specialist; Walmart Order Specialist; Assistant Manager IGA supermarket Most of these companies use very occupationally specific software. Beginner/Proficient with many general programs such as but not limited to: Outlook; Microsoft Office (excel; power point; docs); OpenOffice software

(similar to Microsoft); POS systems of various levels; etc. References by request.

**Remote work periodically (seasonal; personal; business support)**

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