Switch Tech, Router Tech, Trouble Shoot Network, test & turn-up
Resume:
DAVID CHAMBERS
**** ********’s Meadow Lane, Ellenwood, GA 30294
*******@*********.***
QUALIFICATIONS
Experienced as a dedicated technician II. Possess effective skills in managing, staff training, analyzing and development. Proficient in data processing and accounting processes. Willing to demonstrate strong written and oral communication skills. Able to make sound business decisions independently.
Also proficient:
Nortel DMS 100 250 & 500
Ericsson AXE-10
Siemens ESWD
Nokia
ALCATEL DXC 3/1 and 1/0
Lucent 5ESS Switch
Mobile Devices
Remedy CTS/Ops Console Ticketing System
RCATS
CDR LIVE
ACCESS 7 / INET Traces
Wire Shark Traces
Frame Reply
KPI reports
Netcool Alarm Systems
Quality Assurance
5ESS switch
Sonus Switch
Alcatel 1631/1633
Tellabs titan 5500
Fujitsu-FLM-150
Cisco Cerent15454
Sentient
Overtures
Cisco Routers
Juniper Routers
PROFESSIONAL EXPERIENCE
01/31/2012 to 4/10/2025 Lumen/Centurylink/Level3 Communications Network Technician II
Troubleshoot Layer 1 TDM and VoIP customer -facing issues to resolution responsible for investigating, isolation, repairing and resolving domestic and international customer/carrier initiated issues, as well as, troubleshoot customer affecting network outages.
Identify and troubleshoot T3 Access Rail, T1/T3 and above Transport layer 1 issues.
E-bond with LEC’s regarding Out-of-Service and Impaired condition type circuits driving down ETTR
Monitors network and customer facing resources for out of service and impairment conditions meeting SLA’S.
Trouble shoot Juniper & Cisco routers thru the access portion.
Trouble shoot Overtures & Routers. Load Scripts to those devices for activations.
In some cases, I helped with test & turn-ups. Making sure the circuits were framed & coded correctly (B8ZS/ESF OR SF/AMI/D4).
Coordinate, implement, and manage MACD (Move, Add, Change, and Disconnect) order requests and provide excellent customer service.
10/10 to 4/11/20 Peach State Health Plan Recertification Assistance Program Specialist
Researches members in company database to verify customer status (new, reinstated, etc. and the current health plan).
Follows prepared script with the ability to overcome objections and addresses customer concerns on the telephone.
Performs outbound calls to verify recertification status of applications.
Promotes and educates members on the benefits of maintaining their Medicaid benefits.
Achieves and strives to exceed communicated quality standards.
Meets departmental goals for Recertification Assistance Program.
Retains members through outreach and follow-up efforts when appropriate.
Prepares daily and weekly reports on contact results.
Maintains customer database through accurate and timely data entry.
Communicates customer-impacting trends and/or ideas for improvement to management.
Coordinate receipt, transfer and shipping of materials to customer’s and internal transfers.
Able to monitor & maintained inventory in the stockroom.
1/09 to 05/2010 AT&T NSS Business/Enterprise Sr. Network Control Engineer
NSS Operations resource for all Enterprise Business Customers/Services and single subscriber issues. Project manager that manages and resolves pre & post sales issues on the Core Network. Evaluate Core, Device & Radio Access, 3gPPP International standards when failures are discovered for Enterprise/Customer products. Prepares & assists technical presentations & briefing for the Enterprise/ Customers as requested. Specifically, but not limited to, RCAs, MOP evaluations and GAM reviews. Manages technical relationships with internal organizations (Enterprise Solutions, Mobility Engineering, System Engineers, and other Mobility Operations teams), Vendors and Enterprise customers. Makes recommendations and implements solutions when appropriate to improve systems engineering processes and the quality of service to our customers. Participates in a 360 Process calls. Articulates the technical issues to senior management & Enterprise Customers and Service Users on all levels of Management. Responsible for identifying, developing & implementing the national standards to support Enterprise Customers and Services end to end experience on 2.5G & 3G Data (GPRS) Networks. Additional duties: On site Enterprise Customer visits both at our facilities and theirs. Support the integration of custom Enterprise devices in presales activities.
NOC experience, we drove maximum possible service availability and performance, to provide customer network services on core equipment & to provide support service for engineering and other technical teams. Netcool, is used improve service availability and resiliency with real-time service management for network operations centers. Trouble shooting the Network issues by accessing the Siemens & Nokia switches to review the cell sites conditions. Also used Access 7, & Inet box to make customer call traces. CDR Live to look at customers call detail as a form of trouble shooting their issues. Wire shark traces were run to be an expert packet decoder to solve application problems.
Managed 5 kiosks in a few malls, around the north Georgia Area. As the quality assurance manager. I supported the wireless information to all employees working those kiosks. I trained, listen and encouraged employees on how to raise sales. By reviewing business statistics, listening in on calls and at location to all employees. Documenting any areas that may need improvement to increase company knowledge and longevity.
11/06 to 1/09 AT&T Wireless Mobility Network Control Engineer
Troubleshooting the following areas: T1/T3/Frame Relay/ATM/Nortel and SMS, SS7, Voice Tones, WAP, GPRS, Express Mail, MMS, voicemail, voice dialing, General RF issues, call routing translations, Voice Services and features. Understanding of handset related issues pertinent to delivery of data and voice services. Act as support for AT&T voice and data initiatives, product and service offerings. Work with Customer Care Technical Support, Enterprise Administrators, and 3rd party vendors and as needed NOCs & other LECs to resolve customer data and voice issues, features and 911 issues. Netcool, is used to improve service availability and resiliency with real-time service management for network operations centers. Trouble shooting the Network issues by accessing the Siemens & Nokia switches to review the cell sites conditions. I am also able to work positively in a high paced, teamwork oriented environment. Also used Access 7, & Inet box to make customer call traces. CDR Live to look at customers call detail as a form of trouble shooting their issues. Quality Assurance part of my job was to listen to new contractor calls as a form of training, which I helped train.
6/06 to 10/06 Cingular Wireless S.E. Regional Network Operation Center Senior Support Engineer
Able to perform multiple functions while operating in a highly visible maintenance capacity 24x7
Primary functions include fault management, recognizing and responding to network problems, performing triage, analysis and maintenance on the Network, while working in a coordinated effort with internal and external groups such as Field, MSC & Data Operations, Engineering, and Vendor Technical Support Teams.
Responsible for communicating and coordinating maintenance activities with the Field, GSM, UMTS, MSC, National Node and Data Operation teams via dispatch using the Remedy Action Management System. Trouble shooting the Network issues by accessing the Siemens & Nokia switches to review the cell sites conditions. Netcool, is used improve service availability and resiliency with real-time service management for network operations centers.
Track, resolve and report on Network Incidents, thru KPI Monitoring for GSM day to day network performance.
3/03 to 6/06 Bellsouth Long Distance Service Delivery Order Specialist
Oversaw coordinating, tracking and managing the provisioning and installation of complex voice and data services across multiple networks.
Single point of contact for all customers and account teams, providing formal status and reports to the customer and account teams during the installation life cycle. Perform required escalations up to and including Senior Manager Level with all vendors. Negotiates installation schedule with customer and vendors. Coordinate test and turn-up of service with customer and installation groups.
EDUCATION
BUSINESS ADMINISTRATION PROGRAM -
Buffalo State College, New York
BUSINESS ADMINISTRATION PROGRAM -
Mercy College of New York, New York
Contact this candidate