Systems Engineer / Cloud Engineer

Meltron Kendrick

***************@*****.*** 512-***-**** mobile Round Rock, TX

Sr. Systems Engineer

Cloud Computing • Cybersecurity • Linux • Windows

Summary of Experience

• I have vast experience working in the Information Technology industry in change controlled multi-platform enterprise client / server network model environments. I have comprehensive knowledge of administering operating systems, conducting risk assessment, vulnerability remediation, patch management, application rollouts and migrations, performing hardware maintenance, securing network infrastructures all while ensuring business continuity. I have helped to streamline overall IT operations and leveraging costs and time investment through meticulous research, strategic planning and accurate execution with contingency plans. I possess a strong professional work ethic with the ability to execute competently with target dates and the flexibility to handle interruptions and changes while maintaining productivity. I have a visionary mindset strengthened by my adaptability and my focus on continuous improvement. I aim to consistently grow in depth and breadth of technical expertise.

Character Traits & Interpersonal Skills

• Consummate professional, world-class customer service and consultant expertise with a strong work ethic.

• Able to work well in a team environment and independently, a reliable self-starter.

• Results-oriented, sound in judgment, committed to the highest quality of work, perceptive and detailed.

• Excellent organizational, written, verbal, presentation and problem-solving skills.

• Savvy technologist, apt scholar, autodidact, and adaptable. Technical Competencies & Skills

• HARDWARE: Servers; Desktops; Laptops; Tablets; Smartphones; Thin Clients; KVM switches; Firewalls, Routers, Network Switch; UPS; Tape Libraries; Multifunction Devices (Print/Copy/Scan/Fax); IBM DataPower Gateways; IBM Security Access Manager (ISAMs); DocuSign Digital Signature Appliances; F5 BIG-IP.

• OPERATING SYSTEMS: WINDOWS: Server 2019/2012/2008 Workstation 11/10. LINUX: Red Hat Enterprise Linux (RHEL) 9.x/8.x; Fedora 38/34; SUSE Linux Enterprise Server (SLES) 15.x/12.x; openSUSE 15.x/13.x; Ubuntu 23.x/22.x. UNIX: Mac OS 13.x/12.x/11.x; AIX 7.x/6.x

• NETWORKING: Ethernet 802.3, Wireless 802.11 a/b/g/n, ARP, DHCP, DNS, FTP, HTTP/S, ICA, ICMP, IGMP, IMAP, IPSec, L2TP, LAN, LDAP, MAN, NDP, NFS, PAN, POP, PPP, PPTP, RAS, RDP, SMB, SMTP, SNMP, SOCKS, SSH, TCP/IP (IP v4, IP v6), TLS/SSL, UDP, VPN, WAN, WINS, WLAN, WWAN.

• RELATIONAL DATABASES: IBM DB2 11.x/10.x; Microsoft SQL Server 2022/2019/2016; MySQL 8.x/5.x; Oracle Database 21c/19c/12c/11g.

• SOFTWARE MICROSOFT: Active Directory, Exchange Server 2019/2016/2013, System Center Configuration Manager (SCCM), SharePoint Server 2019/2016/2013, Internet Information Services (IIS) 10.x/8.x/7.x, Office 365, Professional 2021/2019/2016, Visio 2021/2019/2016, Project 2019/2016/2013, Teams, Sentinel. IBM: WebSphere Application Server 9.x/8.x, BigFix. SYMANTEC: Endpoint Protection14.x/12.x, Backup Exec 22.x/21.x/20.x. MCAFEE: Total Protection, Livesafe. VMWARE: Azure VMware Solution; vCenter Server 7.x/6.x/5.x, vSphere 8.x/7.x/6.x, ESXi 8.x/7.x/6.x, Workstation 17.x/16.x/15.x, Workstation Player 17.x/16.x/15.x, Fusion 13.x/12.x/11.x OTHERS: ServiceNow; Atlassian Jira Software; Ansible 2.x, Red Hat Satellite 6.x; Veeam 11.x/9.x/8.x; Delinea (Centrify) Access Manager; OKTA; Oracle WebLogic Server 14.x/12.x/11.x; Splunk 9.x/8.x; SolarWinds; WhatsUp Gold; SoapUI 5.x; Tenable Nessus Vulnerability Scanner 10.x/8.x; Citrix Access Gateway (CAG), XenServer, XenDesktop, XenApp, XenWorkspace; CA IT Security Meltron Kendrick 2

Suite and Service Management Suite; Axiomatics; LogRhythm; Tanium; Cribl; CrowdStrike; CyberArk Certificate Manager; Duo; Rubrik; Qumulo; Zerto.

• CLOUD: Microsoft Azure, Amazon Web Services

Professional Experience

Sr. Systems Engineer US Department of VA August 2011 -- CURRENT

Veterans Relationship Management Program -- Identity and Access Management (IAM) Access Services Project

• Assisted in efforts to overhaul the Network, Hardware, Software, Operating Systems and Middleware thereby replacing antiquated equipment and products with contemporary, robust, flexible and securely integrated technologies to improve enterprise system performance and stability, as well as simplify the end-user experience.

• Migrated on-premise VMware technologies to Microsoft Azure Cloud Services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Created and administered virtual machines running Windows Server 2019/2016; Windows 11/10; RHEL 8.x/7.x

• Installed, configured and maintained Commercial Off-The-Shelf (COTS) Applications and IAM Access Services according to documentation to enable business processing services running in Microsoft Azure and Amazon Web Services.

• Performed troubleshooting of COTS Applications, Configuration Reviews, Log Analysis and thorough Triaging with Developer SMEs and Vendors to resolve application issues. Lead incident management, involving other support organizations and outside vendors.

• Implemented, supported, secured, and monitored services in the private cloud, public cloud, and hybrid solutions utilizing Microsoft Azure and AWS ecosystems. Supported hyper-converged infrastructure with multi-site and hot-hot architectures.

• Responsible for Vulnerability Management and Remediation – provided mitigation recommendations to bring servers and middleware applications into compliancy.

• Utilized Active Directory to support a global infrastructure and fully manage network resources: files, folders, applications, printers; network services: policies, security, permissions and network accounts: users, groups and computers.

• Created and updated high quality Standard Operating Procedural documentation to ensure clarity and completeness in training and assisting others.

• Coordinated with VA Project Management Office (PMO) Staff and VA Stakeholders to review deployment requirements and deployment checklists to ensure smooth revision sessions.

• Supported DevOps processes and deployed integrated packages and pushing releases in accordance to the Business Requirements progressing upward throughout multiple Environment Levels from Development (DEV) to Integrated Development (INT-DEV) to Software Quality Assurance (SQA) to User Acceptance Testing (PREPROD) to Production (PROD), in support of Identity and Access Management Services consisting of: Single Sign-On External (SSOe) and Single Sign-On Internal

(SSOi).

• Executed Smoke Testing of all environments and applications to ensure application stability utilizing SoapUI and manual testing methodologies -- both before and after deploying application upgrades and enhancements.

• Maintenance and Patching of Windows & Linux Operating Systems, Java, Apache Tomcat, WebLogic and Oracle Databases leveraging SCCM, PowerShell and Ansible. Administering Microsoft Office 365, Microsoft SharePoint and Microsoft Teams for day to day usage. Meltron Kendrick 3

Environment: Large-scale Enterprise Network; HP & Dell Servers; ServiceNow; Atlassian Jira Software; Microsoft Azure, Active Directory, System Center Configuration Manager (SCCM); Amazon Web Services (AWS); 1000+ Virtual Machines; F5 BIG-IP LTM; Tenable Nessus Vulnerability Scanner; Windows Server 2019/2016, Windows 11/10, Office 365, Visio 2019, Project 2019, Skype for Business 2019, IIS 10.x, SharePoint 2019; RHEL 9.x/8.x; Red Hat Satellite 6.x, Ansible 2.x; CyberArk Certificate Manager; Veeam 9.x; Delinea (Centrify) Access Manager; OKTA; Splunk 9.x; WhatsUp Gold; SoapUI 5.x; Oracle WebLogic Server 14.x/12.x; Oracle Database 19c/11g; Azure VMware Solution; VMware vCenter Server 6.x; Citrix Access Gateway (CAG), Citrix XenApp; IBM DataPower Gateway, WebSphere Application Server, Security Access Manager (ISAMs), Security Verify Access (ISVAs), DocuSign Digital Signature Appliances; CA Single Sign-On (SiteMinder), Identity Manager (IdentityMinder); GitHub; LogRhythm. Systems Engineer IBM Corporation July 2006 -- January 2011

• Installed, configured and administered Servers, Workstations and Virtual Machine Images covering a wide-range of Operating System including: Windows, Linux, Mac OS X, AIX and VMware for research purposes.

• Analyzed and translated business requirements into technical procedures, processes and work instructions.

• Created best practice enhancements and implementation to enable compliancy with a more hardened security model without impeding primary business function.

• Responsible for Vulnerability Management and Remediation – provided mitigation recommendations to bring servers and middleware applications into compliancy.

• Utilized scripts to facilitate in the collection and analysis of security related data to accurately assess the compliance posture of systems according to corporate security standards.

• Conducted data collection and data analysis, including: Authentication, Authorization (Standard / Privileged Users), Accounting (Activity Auditing / Logging), Password Syntax Rules, Anti-Virus, Firewall, Patching (OS / Application) and Health Checking for OS and Middleware Configuration and Performance (Server Hardening and Workstation Configurations).

• Provided deliverables including: Compliance Test Results, Security Records, Root Cause Analysis Reports, Security Enhancement Implementation Plans and Security Training Sessions. Performed in-depth research for the remediation of discovered vulnerabilities.

• Assisted clients in IT Security Incident Response and Documentation. Updated and maintained documentation for monthly IT Security Metrics Reporting to help measure and validate the effectiveness of the IT Security Team initiatives.

Environment: Large-scale Enterprise Network; 2,000+ nodes, IBM Servers, Desktops & Laptops; Tenable Nessus Vulnerability Scanner; F5 BIG IP; Microsoft Windows Server 2008/2003, Windows 7, Vista, XP, Office 2010/2007, Visio; RHEL; CentOS; Fedora; SUSE Linux Enterprise; openSUSE Linux; Ubuntu Linux; Mac OS X; AIX; Symantec AntiVirus; VMware ESXi Server, Workstation, Fusion; IBM Tivoli Endpoint Manager, Monitoring; Lotus Notes, Sametime.

Systems Engineer Dell Corporation July 2005 -- July 2006

• Administered and supported diverse distributed computing environments for local data centers.

• Coordinated with all IT Teams to architect scalable solutions capable of supporting a global enterprise with an emphasis on high-availability and recoverability.

• Maintained service level agreements for data center equipment and production servers of 99.99% uptime.

• Deployed servers including racking, cabling, imaging and configuring Dell hardware, software and middleware.

• Preserved direct contact with third-party vendors to reach favorable resolutions.

• Deployed and managed wireless messaging infrastructures such as GoodLink, BlackBerry and ActiveSync in conjunction with Exchange 2003/2000 environments.

• Troubleshot and diagnosed server problems and worked to resolve network connectivity issues and performance.

• Documented and updated system configuration details for internal knowledge-base and change control methodologies.

Environment: Large-scale Enterprise Network; 1,000+ nodes, Dell Servers, Desktops & Laptops; RAID; Microsoft Windows Server 2003/2000 Enterprise / Advanced / Standard, XP Professional, Office 2003 Professional, Active Meltron Kendrick 4

Directory, Systems Management Server, IIS; RHEL; SUSE Linux Enterprise; Oracle; BlackBerry; GoodLink; Dell OpenManage; Symantec AntiVirus Corporate Edition; Altiris Server & Client Management Suites; VMware ESX Server. Systems Engineer Mi8 Corporation January 2004 -- March 2005

• Provided exceptional Level 3 support of 10,000+ Exchange Server CALs. Provided On-Call support on a rotational schedule.

• Consolidated Wintel server operations and streamlined remote access for internal and external customers. Supported network and server infrastructure to provide 99.99% SLA of critical production systems in a 24/7 enterprise environment.

• Utilized Active Directory to support a global infrastructure and fully manage network resources: files, folders, applications, printers; network services: policies, security, permissions, email and network accounts: users, groups and computers.

• Designed, implemented, secured and maintained production servers and enterprise applications.

• Deployed and managed wireless messaging infrastructures such as GoodLink, BlackBerry and ActiveSync in conjunction with Exchange 2003/2000 environments.

• Performed root cause analysis of system issues and updated internal knowledge base with problem resolution details.

• Created high quality technical ISO documentation on messaging processes, procedures, incidents and change control for both internal and client-facing documentation. Environment: Mid-scale Enterprise Network; 500+ nodes, HP / Dell Servers, Desktops & Laptops; RAID; Microsoft Windows Server 2003 Datacenter, Enterprise, XP Professional, Active Directory; IIS, Exchange Server, SharePoint Server, SQL Server, Microsoft Operations Manager, Virtual Server, Virtual PC, Project Server / Standard, Live Communications Server, Live Meeting, Visio, Office Professional 2003; Mac OS X; HP OpenView; Postini; Tumbleweed MMS; BlackBerry; GoodLink; Symantec ESM, PartitionMagic, Veritas Backup Exec; McAfee VirusScan, Desktop Firewall; Citrix Presentation Server; Altiris Server & Client Management Suites; Cisco Firewall, Router and VPN Client. Systems Administrator IBM Corporation May 2002 -- December 2003

• Administered and maintained production servers, enterprise applications and desktop systems: including Wintel based architectures, AIX and Red Hat Linux platforms on IBM eServers.

• Performed day-to-day maintenance of servers, desktops and network equipment for internal and product related infrastructure.

• Utilized Active Directory to support a global infrastructure and fully manage network resources: files, folders, applications, printers; network services: policies, security, permissions and network accounts: users, groups and computers.

• Deployed and managed enterprise security assessment and compliancy of information systems against corporate security policies and standards.

• Ensured compliance with system uptime and performance standards via patching and aggressive monitoring of network health.

• Maintained direct contact with appropriate personnel and third-party vendors to reach reasonable resolutions.

• Conducted software audits to ensure compliancy with proper licensing and copyright laws. Environment: Large-scale Enterprise Network; 2,000+ nodes, IBM Servers, Desktops & Laptops; RAID; Microsoft Windows 2000 Advanced / Server / Professional, XP Professional, Active Directory, IIS, Office Professional, Visio, Systems Management Server; RHEL; Mac OS X; AIX; Symantec ESM, AntiVirus Corporate, Enterprise Edition; Citrix MetaFrame; IBM Tivoli Storage Manager; Lotus Notes, SmartSuite, Sametime; DB2. EDUCATION:

• Bachelor of Science, Information Technology, Capella University Meltron Kendrick 5

CERTIFICATIONS:

• ISC2 – Certified in Cybersecurity (CC)

AFFILIATIONS:

• ISC2 – International Information System Security Certification Consortium – https://www.isc2.org/

• ACM – Association for Computing Machinery – https://www.acm.org/ CLEARANCE LEVEL / STATUS:

• ACTIVE -- Public Trust: Moderate Risk (MBI, Tier 2) / SAC -- U.S. Department of Veterans Affairs REFERENCES:

• Professional References will be furnished upon request.

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