Customer Service Representative

ALABA BUKOLA OGUNGBITE

Houston, Texas +1-346-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Fast-paced Customer Service Representative with good customer service experience. Possesses a keen eye for detail and excellent written and verbal communication skills with 5+ years’ work experience. Employs advanced technological knowledge of computers and word processing software’s to deliver exceptional and consistent results. Focused on the customer satisfaction as well as upholding the company reputation. WORK HISTORY

TurboTax, United State of America December 2024 – April 2025 Role: Customer Service Representative

Assist customers in navigating the TurboTax platform.

Troubleshoot software issues like login problems, errors during filing, or application bugs.

Answer questions via phone, chat, email, or video call professionally and quickly.

Clarify billing issues, refund questions, and product differences (e.g., TurboTax Free Edition vs. Deluxe).

Communicate clearly and show empathy

Keep up with IRS regulation updates and new TurboTax features to provide accurate assistance. Enroute X LTD, United Kingdom . December 2022- December 2024 Role: Customer Service Representative

Responding to customers quarries

Responding to email and call from customers

Solving customers problem

Collection of data from clients and from research

Graphical presentation of collected data

Analyze collected data using SPSS

Interpret analyzed data and drawing possible conclusion NatureVantage Health Resource, Nigeria February 2019 – November 2022 Role: Customer Service Representative

Assemble information from various departments for compilation

Generate reports from data entered upon request from different head of departments

Maintained well organized data presentation

Efficiently entered production data into productivity and accountability folder using MS excel

Recorded and processed payroll in timely and accurate fashion SKILLS

EDUCATION

Bachelor of Science

Industrial Mathematics

Adekunle Ajasin University, Akungba-Akoko

Nigeria.

Attention to detail

Strong verbal communication

Rapid 10 Key Touched ability

Types 60 WPM

Usage of SPSS for data analysis

Flexible

Data collection expert

Efficiently and timely

MS Office expert

Accurate

Contact this candidate