Human Resources Talent Acquisition

Michelle M. McCormack

***********@******.*** • cell 773-***-****

PROFESSIONAL SUMMARY Highly effective Human Resources professional delivering successful strategies, integrating HR priorities within business and operational objectives. Excellent reputation in resolving even the most complex of employee relations concerns. Motivating and positive interpersonal, coaching and communication skills. Accustomed to and flexible at stepping into different enviornements to meet business operational demands.

SKILLS Employee Relations Succession Planning Offshore, Nearshore, RIF Performance Management Organizational Redesign Workforce Planning Total Rewards Compensation Planning P&L Management Employee Engagement Talent Acquisition Mediator and Respondent Policy Design and Implimentation Learning and Development Global Perofrmance Strategies WORK HISTORY Human Resources Business Partner, US & Canada

US Brokerage, Client Experience, e-Commerce, Brokerage, Brokerage, Sales & Marketing Livingston International, 2021 – Present

North American provider of customs brokerage services, trade consulting and international freight forwarding services to importers and exporters throughout the globe.

Provide Divisional HR partnership to client groups from entry level to C-Suite-supporting business revenue of

$750M: full cycle employee realtions managment, analyze trends, develop metrics to align with business objectives, daily performance management guidance, performance calibration mediator and implementor, compensation analysis, benchmarking and restructuring, develop and execute training programs, retention plan development and implementation. Manage daily governance regulating and mitigating risk, reducing regulatory and employment concerns; ADA, FMLA, EEOC, FLSA, TitleVII.

Division Director, Human Resources

Wyotech, Inc., 2006 – 2014

Post-secondary education co., 86,000 students, over 100 campuses in US & Canada, $1.3B revenue Strategically lead 3000 employee Division Human Resources supporting multiple Regions across US locations, new Campus development: full cycle employee relations, succession planning, performance coaching, change management, training and development, and success planning and talent acquisition.

• Lead Division ER investigations, responses, conflict resolution coaching, off site mediations/settlements for EEOC, ILHR, DOL, DOE, SOX, and internal hotline.

• Coach senior leaders on change management due to investigative results to enhance organizational and business effectiveness.

• Coach and mentored HR team on HR strategies, developing strategic relationships, coaching management, training and facilitation, and talent acquisition. Significant achievements

Successfully defended third Party claims and charges, respondent, and legal partner for depositions.

Successfully led a team of HR professionals through organizational redesign, process change from tactical to strategic HR philosophy.

Selected as Company representative to gain specialized certification to manage and facilitate companywide organizational cultural change.

Partnered with senior business leaders to roll out Talent Management, Succession Planning/HIPO to incorporate a pipeline of talent for strategic roles.

Implemented process for job applicant criminal record checks; reduced processing from 4 weeks to one week, resulting in 15% reduction of overtime costs and increased quality of hire.

Successfully addressed key findings from Employee Satisfaction Survey and integrated HR metrics/ Action Plans to enhance leadership credibility.

Global Account, Human Resources Manager

Midwest Region, Human Resources Manager

Computer Sciences Corporation (CSC), 2000-2006

CSC is a Fortune 200 global technology and information services company; $16.1B revenue. Global account HR strategic partner understanding the Client’s operating environment and strategically translate service delivery to meet business and Account objectives. Provide ER consultation enhancing Company mission, and account philosophy. HR advisor providing full cycle generalist duties to executives and employees in 7 US States and 3 countries. Tenure clients: General Motors, ING, Thysen Krupp, KONE, TKE, Aquiva, and Zurich. Significant achievements

Managed account employee relations during transitional period that included ER results driven contractual components, statistical benefit gap analyses, and on-going conflict resolution and coaching.

Conducted ER results analysis gaining to develop strategies for improved communication, performance improvement plans, and alternative career strategies and minimize legal exposure.

Reduced sub-contractor fees by $2M, in a seven-month period.

Reduced turnover rate by 30% by conducting one-on-one training to managers in interviewing skills, efficient management coaching, supportive employee discipline and appropriate discharge.

Conducted in-depth compensation study, advised on appropriate adjustments which led to reduced turnover and ultimately salvaging core Account knowledge.

Implemented global performance management system, facilitation of training classes and provided metrics to reinforce adoption and utilization of the new system.

Managed offshore position selection and resource, developing Workforce Plan allowing managers a tool to monitor monthly headcount, maintaining or reducing expenses within restrictive budgets. EDUCATION, CERTIFICATION, AFFILIATIONS B. A., Human Resources Management

Korn Ferry Certification

Senn Delany Certification

Strategic Human Ressources Leadership Certification 360 Feedback Certification

Association for Talent Development

Society for Human Resources Management

Professional Womens Club of Chicago

Court Appointed Special Advocate, Cook County

Lyons Football Club Board

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