Customer Service High School
Resume:
EDUCATION & QUALIFICATION
St. Mary High School High School Diploma 2016 – 2023
University of the West Indies 2023-Present
Certifications:
City and Guilds Customer Service (First Class Pass)
CSEC English A
CSEC Mathematics
CSEC Economics
CSEC Principles of Business
CSEC Information Technology
CSEC Geography
CSEC Social Studies
CSEC Chemistry
LYDIA WILLIAMS
Detail-oriented and highly organized professional with experience in customer service and administrative support. Adept at managing executive calendars, handling emails, and providing high-level assistance to clients. Strong problem-solving skills, excellent communication abilities, and a proactive approach to anticipating client needs. Tech-savvy, adaptable, and able to multitask efficiently in fast-paced environments.
CONTACT
********.*****.***@*****.***
218 Mansfield Heights, Ocho Rios, St Ann
SKILLS
Strong English communication skills (verbal & written).
Excellent organizational and time management abilities.
Effective multitasking and ability to prioritize tasks.
Technical proficiency (MS Office, CRM software, email management).
Professional demeanor with a friendly and engaging personality
EXPERIENCE
Customer Service Representative
Ibex Global September 2023 – September 2024
Managed customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
Resolved customer complaints efficiently, maintaining a high level of professionalism.
Maintained detailed records of customer interactions and provided follow-up support.
Assisted with administrative tasks, including updating databases and preparing reports.
Store Clerk
Paulwell’s Texaco Service Station May 2021 – September 2022
Provided excellent customer service by promptly addressing inquiries and ensuring a positive customer experience.
Handled daily transactions efficiently and maintained accurate records of sales and inventory.
Collaborated with team members to restock shelves, organize displays, and maintain a clean, welcoming store environment.
Demonstrated strong multitasking abilities in a fast-paced setting while upholding high standards of confidentiality and professionalism.
Contact this candidate