Customer Service Representative
Resume:
LAURA SIQUE
CONTACT
**********@*******.***
PROFILE
Customer Service Representative with proven track record at Houston Salem Inc dba Chaser, recognized for enhancing customer retention through strategic discount initiatives. Expertise in order processing and technical support, emphasizing relationship management. Achievement include delivering accurate product information that drives revenue growth and fosters effective customer engagement. Specialized skills in conflict resolution, data entry and customer relationship management, ensuring high productivity and positive customer experience.
KEY SKILLS
Customer service and support
Order processing
Product knowledge
Customer retention
Relationship management
LANGUAGES
English
Spanish
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE • FEBRUARY 2008 -
CURRENT
Huston Salem Inc dba Chaser Gardena, CA
• Conferred with customers in person and by telephone, providing product information and taking orders.
• Identified opportunities to enhance customer service processes and recommended changes
• Answered inquiries, delivering accurate information on products and services
• Strengthened customer retention through targeted discount offerings.
• Assisted customers with product selection, ordering, billing, returns, excanges, and technical support.
• Processed special orders via phone and in-person, generating monthly revenue increases
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