Customer Service Claims Adjuster
Resume:
MAE LIN WOO
*********@*****.***
JOB EXPERIENCE:
**/** - **/** **** Claims Adjuster Liberty Mutual Insurance Co., Remote, NV
Manage claims, resolves claims, multi-car accidents, service/repair issues, evaluate and determine liability, coverage, negotiate payments, communicate with insureds, witnesses, claimant, attorneys, and claimant attorney/adjusters, investigate, verify coverages, make payments, and complete all other claims processes.
07/16 – Present National Notary Public / Closing Agent Independent, Las Vegas, NV
Facilitate and ensure Real Estate Loan documents are properly executed by the seller or buyer and returned for processing on time.
3/19 – 10/20 Paralegal Crest Key, Prof., LLC., Las Vegas, NV
Complex calendaring, coordinate meetings, coordinating with clients, customer service, correspondence, drafting letters, generate billing, drafting Wills, drafting Trusts, Quitclaim Homesteads, Research, filing businesses with the Secretary of State of Nevada, City Licenses
Notary Public
Computer skills: Dropbox, WordPerfect, Word, Wiznet, CLIO
08/14 – 10/14 Paralegal Perry & Westbrook, Las Vegas, NV
Draft letters, subpoenas, and prepared motions and complaints for Civil Courts, complex calendaring, Draft Proofs of Services, finalized Interrogatories, and Request for Productions of Documents, Finalized Request for Admissions, and all other discovery and pleadings, research, calendared discovery, dates, motion dates, and all other dates, coordinate meetings, depositions, set up depositions, draft Jury Instructions, prepared Trial notebooks, all Trial preparation, claims, Computer skills: Dropbox, WordPerfect, Word, Wiznet, Time Matters
08/13 – 07/14 Paralegal Lawyers West, Las Vegas, NV
Complex calendaring, coordinate meetings, coordinating with clients, customer service, correspondence, drafting letters, generate billing, drafting Wills, drafting Trusts, Quitclaim Homesteads, Research, filing businesses with the Secretary of State of Nevada, City Licenses
Notary Public
Computer skills: Dropbox, WordPerfect, Word, Wiznet, Time Solve
03//00 – 05/05 Senior Legal Administrative Assistant Allstate Insurance Company, in-house- staff-Counsel, Law Office of Lionel Souvenir, San Diego, CA
Draft letters, subpoenas, and prepared motions and complaints for Civil Courts, complex calendaring, Draft Proofs of Services, finalized Interrogatories, and Request for Productions of Documents, Finalized Request for Admissions, and all other discovery and pleadings, research, calendared discovery, dates, motion dates, and all other dates, coordinate meetings, depositions, set up depositions, draft Jury Instructions,
prepared Trial notebooks, all Trial preparation, claims, customer service, Receptionist,
Computer skills: WordPerfect, CLMS, Windows 98, Word, Legal Solutions
08/96 – 08/97 Assistant National Limousine Underwriter London American Ins. Co., San Diego, CA
Managed a book of commercial limousine agencies nationwide, communicated with agents, issued TPC registrations, customer service, endorsements, renewal and new policies. Request and investigate coverages and potential new business policies, assembled new and renewal policies for commercial businesses.
09/92 – 08/96 Auto Underwriter Arrowhead General Insurance Agency,
San Diego, CA
Assisted in writing, formulating and establishing original underwriting manuals for 6 States. Managed a book of business in 6 States, communicated with Agents, accepted new/renewal policies, evaluated risks, ordered motor vehicle reports, reviewed and had authority to approve or rejected new and renewal, or modify policies. Investigate and request additional information.
04/90 – 08/92 Property Casualty Insurance Agent Evergreen Financial & Ins, San Diego, CA
Maintained a book of business, customer service, assembled quotes, written applications for approval for automobile, homeowners, motorcycle, boats, trailers, & commercial liability and workers comp policies for standard and substandard lines, handled claims and endorsements.
EDUCATION:
2021 Property Casualty Adjuster Remote, FL
2016 National Notary Public Las Vegas, NV
2012 Medical Billing and Coding Palomar College, Escondido, CA
2010 Life & Health Insurance 52 Hours Online, San Diego, CA
1997 Civil Litigation, Paralegal Program University of San Diego, San Diego, CA
1992 Property & Casualty Insurance Mike Russ School of Insurance, San Diego, CA
1986 BS - Business Administration San Diego State University, San Diego, CA
LICENSES AND CERTIFICATES:
2021 Property Casualty Adjusters License
2016 National Notary Public
2013 Notary Public
2010 Life & Health Insurance License
1997 Paralegal Certificate
1990 Property & Casualty Insurance License
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