Customer Service Representative
Resume:
Ariel Lee
Decatur, GA
**********@*****.***
Energetic Customer Service Representative with over 10+ years of experience in a variety of fields dealing with the general public in customer service. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. A Person and Leader who a lot of people looks up too always encourages everyone to shoot for the stars when it comes to goals and dreams. Always stay positive and open minded looking at things from a Bosses standpoint. Very big on Teamwork in the workplace. No one job can be done alone. Love coaching other and preparing myself and others for next steps in their careers. Authorized to work in the US for any employer
Work Experience
Housekeeping Supervisor/Inspector
Residence Inn by Marriott-Decatur, GA
November 2022 to Present
• Show up Daily with a positive attitude and great energy ready to lead the day.
• Host Morning meetings to inform, encourage, and talk about daily plans.
• Breakout the "House "assign rooms to housekeepers.
• Supervise Housekeepers and Housemen.
• Make sure rooms, outside corridors, public spaces are kept up to standards at all times.
• Report to management and engineering about any damages, complaints or follow-ups.
• Record and navigate the day, room inspections, Monitor Availability report.
• Great in using Fosse and G.x.p.
• Help maintain a positive work environment.
• Train New Associates
• Help Keep Track of inventory control,Supplies & equipment.
• Help maintain Budget.
Housekeeper
Residence Inn by Marriott-Decatur, GA
August 2022 to Present
Responsible for cleaning in guest services!
In a long term stay environment. Cleaning rooms changing linens replenishing amenities! Work Experience Fuel Clerk
Kroger-Tucker, GA
March 2021 to March 2022
Worked cash register and also responsible for helping customers with pumping gas or any other gas related issue.
Cleaning and stocking store.
Cashier
Walmart
January 2021 to June 2021
Tucker,Ga
Scanning coupons, applying discounts,processing payments,and ringing up on computerized registers. Handle returns and answer questions about merchandise,store policies and ongoing promotions Team Lead
Zaxbys-Tucker, GA
October 2018 to January 2021
Ensure a clean and organized restaurant.
Prepare to deliver quality food and encore service keep neat clean and accurate records for data to plan for profits and sales increase. supervise and motivate Team members CAshier
Burger King-Tucker, GA
September 2016 to August 2018
Greet guests with a smile while taking orders and payments. Prepare and package food products.
Responsible for maintaining cleanliness at all times Shift Manager
Popeyes Chicken-Sandy Springs, GA
September 2012 to June 2015
Greet guess.
Make sure total dining experience is great
Lead well trained team members into serving the customers just right light paperwork Education
High school diploma
Lithonia High School
May 2011
Skills
• Skills Customer Service
• 10+ years Key Holder (5 years)
• 5 years Shift Manager
• 5 years
• Cash Handling (10+ years)
• Cleaning Experience (2 years)
• Supervising Experience (5 years)
• POS
• Food Preparation
• Food Safety (10+ years)
• Microsoft Word
• Serving Experience
• Retail Sales
• Restaurant Management (10+ years)
• Guest Services
• Housekeeping management
• Janitorial experience
Certifications and Licenses
ServSafe
August 2014 to August 2018
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