Customer Service Business Development

Professional Summary

Skills

Experience

Fabiola Sosa

954-***-**** *******@*******.*** Sunrise, FL 33323 Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level of people skills and motivates teams to reach performance goals and business objectives.

• Marketing • Expense Tracking • Business Development

• Policy Implementation • Problem Solving • Customer Service

• Problem-Solving • Attention to Detail • Positive Attitude

• Relationship Building • Self Motivation

Head Bartender July 2022 - Current

Salt 7, Fort Lauderdale, Florida

• Checked identification before serving alcohol to comply with state and federal laws.

• Promoted warm, fun atmosphere for guests and team members.

• Cleaned, organized and replenished supplies to maintain bar appearance.

• Recommended current products and limited promotions to upsell beverage orders.

• Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.

• Maintained thorough understanding of ingredients and preparation of menu items.

• Exceeded customer service expectations to earn positive feedback.

• Operated POS systems and managed bar tabs to track revenue.

• Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

• Created specialty cocktails following complex recipes.

• Greeted guests to provide warm welcome and promote good customer service.

• Assisted fellow team members during high-volume periods by providing support where needed.

• Maintained clean and organized bar area, ensuring customer satisfaction.

• Operated cash registers accurately, handling cash and credit card transactions efficiently.

• Kept customer numbers high by creating fun atmosphere.

• Trained and supervised bar staff to deliver exceptional service to customers.

• Minimized errors by keeping up with customer preferences and current tabs. Manager January 2019 - Current

Ahead of Competition LLC, Davie, Florida

• Oversaw execution of opening and closing procedures to desired standard.

• Organized training for new team members and routine retraining for established employees. Education

Language

• Monitored employee work to assess performance and identify knowledge gaps.

• Covered daily business requirements with well-organized schedules and properly delegated assignments.

• Resolved conflicts between team members professionally.

• Set sales targets and developed marketing plans to achieve goals.

• Maintained open communication channels within organization.

• Managed daily operations of department or company.

• Evaluated employees' training needs, providing necessary resources.

• Addressed business risks through assessments and mitigation strategies.

• Maximized employee performance with hands-on training and close mentoring. Event planning - Miami Dade College, Miami, Florida June 2014 Native

Spanish

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