Systems Administrator Information Security

David Wright

IT Director IT Manager Systems Administrator

Eligible for DoD Security Clearance USAF Veteran (AFSC 431X0, 151X0)

617-***-**** *******@******-**********.*** linkedin.com/in/david-wright-2317174 SUMMARY U.S. Air Force veteran and senior IT Operations and Systems Administrator with over 20 years of experience in IT cybersecurity, network administration, and infrastructure leadership. Proven expertise in AWS and Azure environments, leading teams in providing robust technical support while achieving a 99.9% system uptime. Successfully implemented advanced security measures, resulting in a 50% reduction in incident resolution times. Ready to leverage skills in user support and SaaS application management to enhance security and efficiency. Previously held DoD Secret Clearance, ready to contribute to national defense, cyber resilience, and technical operations. WORK EXPERIENCE

09/2023 – 12/2024 Chief Information Security Officer, Massachusetts Teachers' Retirement System

Charlestown, MA

• Developed and implemented information security strategies.

• Orchestrated initiatives to address evolving cybersecurity threats.

• Spearheaded the development and execution of a comprehensive cybersecurity strategy, significantly reducing vulnerabilities.

• Designed and enforced robust security policies and compliance frameworks.

• Instituted advanced security technologies and incident response protocols, reducing resolution times by 50%

• Directed security audits and third-party assessments, ensuring a 95% compliance rate.

06/2008 – 09/2023

Director of Network Services, Massachusetts

Teachers' Retirement System

Charlestown, MA

• Oversaw the design, implementation, and management of IT infrastructure.

• Directed the management and optimization of IT infrastructure and architecture, ensuring a 99.9% system uptime.

• Managed AWS, Azure IaaS and local network environments, ensuring high availability and robust security.

• Managed and maintained a dual-platform virtualization environment comprising 12 Microsoft Hyper-V hosts and 4 VMware ESXi hosts, ensuring high availability, performance optimization, and seamless integration across critical infrastructure systems.

• Led a four-person support team, providing seamless hardware, software, and training support to 190 staff members.

• Achieved a 20% reduction in annual costs through effective procurement management.

• Met with the CTO to review and determine the priorities, schedule and resources for equipment repairs or software support.

• Managed contractors and managed services providers as necessary, to ensure that cabling, software, hardware, and peripherals are installed according to specifications.

• Migrated Citrix Infrastructure Citrix DaaS and AWS multi-cloud environments with zero downtime.

• Researched and recommended hardware and software upgrades, procurements, and maintaining inventory and licenses.

05/2002 – 06/2008

Network Manager/Systems Administrator, Massachusetts Teachers' Retirement System

Boston, MA

• Performed Local Area Network and Wide Area Network administration on Windows 2000/2003/2008 Active Directory Network, WINS, DHCP, and DNS within domain, and client workstations.

• Managed and maintained Cisco 3800 and 2800 series routers.

• Managed and maintained HP Aruba switches.

• Managed and maintained Network administration on thirty-two virtual servers and over one-hundred virtual desktops and laptops in two offices using Hyper-V 2012 and Citrix Virtual Desktops and Applications.

• Determines implements and maintained the most efficient LAN topology network services, configuration of servers, and workstations.

• Managed and maintained Microsoft Exchange Server 2010 on Windows 2012 Active Directory Domain.

• Managed and maintained Microsoft SQL 2005 Server Database to insure system maintenance and highest possible up time.

• Managed and maintained a 10 Citrix XenApp Server farm for twelve applications.

• Managed two servers and a single Citrix Access Gateway in an internet facing DMZ hosting four internet facing applications.

• Managed and maintained a single Blackberry Enterprise Sever for 20 users.

• Maintained four Red Hat Linux Servers used for internal IT staff applications.

• Responsible for the Migration from Windows Server 2008 to Windows Server 2012.

• Participated in strategic planning in the IT Unit and leading special projects, for example, Virtual Private Networks, strengthening data security, and disaster recovery plan, etc.

• Performed daily backups of data on the LAN servers, Sun development servers, HP 3000 and Windows Servers. Restores files as needed using backup software.

• Provides technical expertise in maintaining and improving computer operations of IT Unit.

• Performed network troubleshooting to identify and solve connectivity and performance problems as necessary.

• Maintained Help Desk Relational Database application: Track IT (MS-SQL) to determine the nature of the request. Assigns request to IT Staff, tracked issues to completion.

• Maintained an annual schedule of hardware and software maintenance agreements, including anti-virus software PC upgrades.

• Maintained a professional computer room and monitoring inventory of computer related supplies.

07/1986 – 06/1994 Air Traffic Controller, United States Air Force EDUCATION

08/1994 – 05/1998 University of Massachusetts Boston BA, Criminal Justice

Boston, MA

11/2000 – 10/2001 Boston University, Computer Career Program Cert, Microsoft Windows 2000 Administration

Boston, MA

11/2000 – 10/2001

Boston University, Computer Career Program

Cert, Desktop Support Specialist

Boston, MA

PROFESSIONAL

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE) – Windows 2003, 2008, CISM SKILLS Network Administration Information Security IT Infrastructure Management Cloud Environments (AWS) Citrix Systems System Upgrades

IT Policy Development Microsoft 365 Administration Windows Server Administration Database Administration Disaster Recovery Incident Response

Vendor Management Leadership

Problem Solving Time Management

Team Collaboration Communication

Budgetary Planning MacOS

Identity Management Jira Service Management

User Support Troubleshooting

Linux Collaboration

Learning Mindset Technology Research

Technical Communication

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