Customer Service Data Entry

ANN MARIE SANTARPIA

Mooresville, NC ***** ***********@*****.*** 917-***-****

SUMMARY QUALIFICATIONS

Service-driven, versatile professional with years of multifaceted experience in instituting responsive, reliable support with attention to detail for institutional excellence. Strongly diligent, dedicated individual with motivation to continue career by capitalizing on competency in sales pipelining, medical billing and coding, and customer service.

A proven track record of championing company culture by embodying professionalism, accountability, and integrity.

A mastery of needs assessment, customer relations, consultative selling, and product positioning and telemarketing.

An expertise in medical terminology, data entry, information synthesis, resource maximization, and insurance validations.

A proficiency in administrative and office support, special project handling, task management, and recordkeeping.

A capacity to carry out competing priorities in fast-paced environments utilizing servant leadership skills, logical problem-solving skills, sound decision-making skills, good time management skills, great organizational skills, and firm work ethic.

A talent to work cross-functionally with service levels through enforcement of excellent interpersonal skills for goals.

CORE COMPETENCIES

Healthcare Industry Sales Management Administrative Management Customer Service Delivery Billing Coordination Coding Coordination Claims & Insurance Verifications Schedule Management Information Management Data Management Records Management Correspondence Management Marketing & Advertising Report Generation Confidentiality Management Regulatory & Policy Compliance Relationship Management Physician & Provider Engagement Multidisciplinary Collaboration Written/Verbal Communications Multitasking & Prioritization Adaptability & Flexibility

PROFESSIONAL WORK EXPERIENCE

Health Plan One, City, State Aug 2024 – Jan 2025

Health Sales Agent (Prescription Drug Plans) – Seasonal

Delivered consultative selling to clients of prescription drug plans with focal point on healthcare support while encouraging compliance with standardized procedures, CMS and regulatory laws, and organizational best practices.

Established trusting relationships with clients to advance new business development and sales production.

Aided application workflows from data collection to timely submissions of medical information to further PDP eligibility.

Leveraged appropriate recommendations on PDP offerings after needs evaluation to meet specifications.

TZ Insurance Solutions/Tranzact, Charlotte, NC May 2023 – Feb 2024

Insurance Sales Agent (Medicare Advantage) – contracted with Anthem Blue Cross Blue Shield

Facilitated consultative selling to clients of Medicare Advantage insurance solutions with emphasis on healthcare continuity while promoting consistent uniformity with institutional requirements, company directives, and key policies.

Cultivated trusting relationships with clients to strengthen new business development and sales generation.

Prioritized outreach and contacting of prospective clients to present insurance features, merits, and general benefits.

Incorporated inclusive recommendations on payments and coverages after needs analysis to meet circumstances.

Cabarrus Health Alliance, Concord, NC Sept 2022 – Dec 2022

Administrative Assistant – Temp

Provided administrative support within dental health group with focus on timely patient registration, heavy-volume data entry, and community screening while adhering to organizational requirements, set guidelines, and industry best practices.

Interfaced with patients to accomplish data collection of personal, financial, and medical information with utmost confidentiality while obtaining necessary signatories on release to uphold data integrity.

Fostered collaborative relationships with program manager and program director to steer consent processing.

Handled consent forms with insurance verifications via NC Tracks while scanning into Dentrix Enterprise to drive accuracy.

Brooklyn Hospital Center, Brooklyn, NY Aug 2017 – Mar 2022

Program Assistant – Women, Infants, & Children

Conducted health screening functions for program recipients on physical and hemoglobin statistics while ensuring conformance with institutional objectives. Rendered extensive assistance with special assignments from directors from ground up.

Managed maintenance of program caseload count to contribute to program effectiveness.

Orchestrated appointment scheduling with wait lists for diverse recipients to contribute to program dependability.

Initiated outreach or follow-up to no-show recipients to communicate re-scheduling in program participation.

Staten Island University Hospital, Staten Island, NY Feb 2015 – Nov 2016

Health Information Management Clerk III, Out-Patient Liaison

Performed record reviews of various health information while safeguarding alignment with standardized protocols. Undertook office management functions while completing report generation on productivity metrics for senior leadership.

Organized medical test results and files via HBOC and Meditech systems to ensure efficient data entry or retrieval.

Navigated general recordkeeping to ensure up-to-date patient data or timely departmental submissions.

Managed legal and medical correspondence to respond to requests of physicians, insurance providers, and attorneys.

PREVIOUS WORK EXPERIENCE

Staten Island University Hospital, Staten Island, NY

Dietary Technician

Executed patient education on appropriate eating habits toward health improvements. Exhibited needs assessment, requirement calculations, and nutritional evaluations. Engaged with multidisciplinary team on dietary planning.

EDUCATION

Bachelor of Science in Health & Nutrition, CUNY Brooklyn College

CERTIFICATIONS & LICENSES

Insurance Agent License (Medicare Supplement, Long-Term Care, Accident, Health), State of North Carolina Active

Medication Technician Certification, Beacon Hill Career Training Mar 2025

America's Health Insurance Plans Certification, Institution Mo 2025

Medical Billing/Coding Specialist Certification, Rowan Cabarrus Community College Jan 2023 – Apr 2023

Medical Terminology Certification, Rowan Cabarrus Community College Apr 2023

VOLUNTEER WORKS

Volunteer (TNR Cat Rescuer), Mayor’s Alliance of New York City

TECHNICAL SKILLS

Microsoft Teams Microsoft Office

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