Software Engineering Real Estate
Resume:
John Narula
****@******.*** 702-***-**** Las Vegas, NV linkedin.com/in/johnNarula Versatile and strategic technology leader with 20+ years of success driving software engineering, cloud transformation, and SaaS delivery across DAM, fintech, gaming, real estate, and enterprise software sectors. Proven expertise in scaling global engineering teams, leading multi-million-dollar product launches, and aligning technology with business outcomes. Recognized for cultivating high-performance cultures, accelerating time-to- market, and delivering AI-powered, cloud-native solutions in entropic and dynamic environments. Trusted advisor to executives, with a track record of innovation, operational excellence, and customer-centric leadership. Core Strengths
• Software Engineering & Project Management (Agile, Scrum, SAFe, Kanban, Waterfall, Delivery Governance)
• Professional Services & Client Success - Engagement, Integration, Go-Lives, Training and Support, Upsell
• Global Team Building & Management (NA, EU, ME, Asia), Mentorship & Talent Development and Retention
• Agentic AI Solution Design, Generative AI, Multi-LLM Pipelines, Embeddings, RAG, AI Knowledge Base
• SaaS & Cloud Platform Leadership (Azure, AWS, Distributed Systems, Microservices, Serverless, REST API)
• Modern SDLC Practices, Automation, Platform & Enterprise Architecture, AI-Powered Solutions
• Cross-Functional Collaboration (Engineering, Product, Sales, Marketing, PMO, QA, UI/UX, Architect, Ops)
• Strategic Stakeholder Alignment (C-Level, Client Advocacy, Product Partnership, Customer Support) Professional Experience
Founder & Principal Consultant
Universal Business Alliance Jan 2020 – Present
Clients include East Beach Asset Management, Veraz Advisors, PaySign, and others.
• Architected AI-powered Agentic solutions on Azure AI Foundry to automate SIMs, Term sheets, and other financial docs - using LLM pipelines, Serverless Functions, embeddings, and RAG for grounded outputs.
• Streamlined deal flow, cut manual effort, and enabled faster, smarter funding decisions.
• Spearheaded Agile process adaptation to fit team dynamics, redefining workflows and optimizing backlog management - increasing velocity, improving delivery confidence, and reducing project overhead by 40%.
• Delivered cloud-based ETL for unstructured content, transforming data into structured, high-speed-query- ready formats in NoSQL Db, with automated processing, on-demand and flexible scheduled execution – 100X processing speeds and accelerated business insights. Engineering Manager of Operations
Restaurant365 Feb 2022 – Dec 2024
• Managed offshore engineering teams delivering workforce scheduling and forecasting features for a cloud- based restaurant platform - enhanced customer productivity in staff and resource planning.
• Refined Scrum cadences with Jira automation, Slack integration, and Excel add-ons - improved cross-team communication, sprint tasks composition, velocity by 2X, sprint planning accuracy by 90%, and backlog health - tech-debt and bugs by 70%+.
• Collaborated cross-functionally with Product, UX, Architects, DevOps, and Customer Success - aligned roadmap and OKRs, identified cross-team dependencies early - improved feature integration and reduced delivery friction.
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VP, Software Engineering
TransAct Technologies Jun 2017 – Dec 2019
• Spearheaded TransAct’s strategic pivot from hardware to SaaS - delivered BOHA! an enterprise cloud- based back-of-house operations platform, achieving a 180-degree product repositioning and laying the runway for exponential growth and recurring software revenue - established a clear competitive edge in the restaurant and food service technology market.
• Forged strategic partnership with a leader in MDM - embedded device security and remote management capability into smart devices, enhancing scalability, management, support, and customer confidence.
• Transformed device deployment with smart self-configuration and update capability - reduced fulfillment time by 70% and eliminated manual configuration errors, significantly lowering operational time and cost. VP, Software Development
Credit One Bank Oct 2016 – Jun 2017
• Modernized the software development organization by leading the transition from Waterfall to Agile Scrum across a 100+ person engineering team (U.S. and Argentina), implementing CI/CD pipelines with Azure DevOps, TFS, and automated testing frameworks – doubled development velocity, improved time-to- market, and reduced deployment incidents for critical banking applications.
• Introduced team goal orientation, structured feedback loops, and mentorship initiatives – improved retention by over 30% within 3 months, strengthening team and leadership engagement. VP of Business Technology
BEX Realty (formerly Boca Executive Realty) Sep 2015 – Nov 2016
• Led a $2M technology modernization initiative to overhaul BEX Realty’s platform - transitioned legacy monoliths to SOA and Azure cloud infrastructure - met scalability requirements to support aggressive market expansion.
• Established and scaled two offshore R&D centers (Thailand and Romania) - expanded global support and engineering capacity with round-the-clock development cycles while maintaining efficient operations and staying within budget.
• Drove UX/UI redesign, site performance optimization, and advanced SEO/CTA strategies – improved rankings and doubled lead conversion rates, significantly fueling company growth. Head of Professional Services, Interactive
IGT – International Game Technology 2012 – Feb 2016
• Built the Interactive Professional Services organization from the ground up – scaled global teams across Las Vegas, San Francisco, London, and Beijing, delivering multi-million-dollar SaaS implementations for Tier 1 clients including Loto-Québec, Betfair, William Hill, 888 Holdings, Paddy Power, and Playtech.
• Defined and operationalized engagement models, risk mitigation strategies, and delivery governance – achieved a 90%+ on-time go-live success rate across customer onboarding and partner integrations.
• Maintained a portfolio of 30+ active projects. Trained and grew Implementation Management team to cover time-zones and established an efficient hand-off between members – boosted Go-live velocity by 2000%.
• Led interdisciplinary collaboration with Product, Sales, Engineering, Compliance, and PMO – accelerated solution readiness, deployment cycles, and client adoption. Senior Manager, Software Engineering
IGT – International Game Technology Nov 2008 – 2010
• Led development of a $10M+ thin-client KENO-style gaming solution for China LotSynergy – integrated with Remote Game Server (RGS) and enterprise payment systems. Made it possible for rapid game deployment, secure transactions, and scalable operations. Page 3 of 3
Senior Engineer & Architect
eCommLink Jun 2008 – Nov 2008
• Delivered an Identity Verification System for a prepaid debit card platform – architected a configurable rule engine, integrated secure SOAP Web Services / API with credit bureaus and KYC providers, and embedded real- time credit scoring logic – accelerated onboarding of new paying customers by order of magnitude. Software Engineering Manager
Paltronics Mar 2006 – Jun 2010
• Architected the modernization of the OneLink platform, integrating gaming systems with mega casinos like Boyd, Bally, and Konami – leveraged .NET 3.5, C#, and SQL Server to enhance system interoperability and scalability.
• Led transformation of casino enterprise systems and player engagement interfaces – upgraded APIs and modularized entertainment frameworks to improve product flexibility, performance, and ease of integration. Head of Professional Services Organization
Chuckwalla 1999 – Mar 2008
• Directed cross-functional global teams (pre-sales, post-sales, engineers, QA, trainers) to deliver 30+ enterprise digital asset management (DAM) solutions – ensured successful deployments and customer satisfaction across the US and internationally.
• Pioneered .NET Web Services integration for DAM platforms – leveraged C#, SOAP, WSDL, XML, and COM Interop SDKs to deliver a competitive edge through easy integration with third-party systems and partner solutions.
• Led technical strategy for RFIs, RFPs, proposals, and SOWs – secured enterprise engagements with clients including Black & Decker, Quad Graphics, Duggal, Simon & Schuster, Mayo Clinic, CNet, and Rio Grande, contributing directly to business growth and market presence. Technical Skills Snapshot
Cloud & Platforms: Azure, AWS, SaaS, PaaS, Microservices, Serverless, .NET, REST API, IIS, Nginx, Containers AI/LLM Tools: Azure AI Foundry (AI Studio), Prompt Engineering, GPT Integration, RAG, Embeddings, Agentic Systems, Multi-Agent Architecture, Prompt Flow, LangChain, AI/ML Ops, Generative AI Languages /Data: C#, Python, SQL, NoSQL, JavaScript, REST Api, Minimal Api, JSON, XML, SOAP, OpenAPI Architecture & PM: SOA, Mini and Microservices, Solution Architecture, Cloud-first architecture, SDKs, Pub/Sub, MVC, CI/CD, Kafka, Design Patterns, NuGet Packaging, SDLC, Agile, Scrum, Waterfall, DevOps Tools: Visual Studio, Git, JIRA, Confluence, Postman, Jupyter Notebook, Asana, Draw.io, Microsoft Office Education
M.S. in E-Commerce, Business & Technology – National University, CA B.S. in Computer Science – National University, CA Certifications / Trainings:
o Microsoft Certified: Azure Fundamentals, MCAD.NET, MCP o Blockchain Council: Certified LLM Developer
o Blockchain Council: Certified Agentic AI Developer o Udemy: Azure AI Foundry (Azure AI Studio) Certificate o Udemy: Prompt Engineering Professional
o SCRUM Master, SAFe Agilist
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