Human Resources C A

ISAAC C.A. JOSIAH

Email: ***********@*****.**.** ***********@*****.*** Tel:020*******/020*******

C A R E E R O B J E C T I V E

To become a professional who has a clear understanding of the core objectives of an organization that offers bigger challenges and where opportunities are likely to crop up.

E D U C A T I O N

BSc BUSINESS ADMINISTRATIO HRM

202O-2024

Ghana Commutation Technology University

TECHNICAL EXAMINATION CERTIFICATE

February 1997-August 1999

Cape Coast Technical Institute

BASIC EDUCATION CERTIFICATE EXAMINATION

September 1991-October 1994

Backstair Junior Secondary School

O T H E R C E R T I F I C A T E

Certificate Computer - African Virtual University. University of Cape Coast

Leadership and Financial Management Overview Certificate

Certificate In Radio journalism

Certificate In Conseil and Coaching.

Certificate In Road Safety and Transportation

E M P L O Y M E N T H I S T O R Y

AREA SALES MANAGER SME TEAM LEAD WESTERN/WESTERN NORTH REGION

2023-2025

My responsibility is to lead and manage sales operations within specific geographical area, ensuring sales targets are met and revenue goals are achieved. This involves developing sales strategies, motivating sales teams, analysing trends and building strong relationships with customers and distributors.

SUPERVISOR-VODAFONE CASH WESTERN & CENTRAL

2019-2022

Overseas and support the activities of merchants within a specific area and team, ensuring smooth operations, effective communication and positive merchant experiences.

MOBILE RETAIL ADVISOR-VODAFONE GHANA TAKORADI

2013-2016

Providing product knowledge and positive customer experience and meeting sales targets.

DIRECT SALE ASSISTANT TEAM LEADER- VODAFONE GHANA CAPE COAST

2010-2013

Responsible for assisting a team of direct sales representatives in achieving their sales goals while also supporting the overall sales strategy of the company.

DIRECT SALE ASSISTANT- VODAFONE GHANA CAPE COAST

2009-2010

I support direct sales representative by handling customer interactions and assisting in the sales process.

TAKORADI FLOUR MILLS CAPE COAST DEPOT- ASSISTAN MANAGER

2006-2008

Supporting the manager in various administrative and operational tasks, including overseeing day to day activities, supervising staff and ensuring customer satisfaction.

UNILEVER SONTURK LIMITED CAPE COAST -WAREHOUSE ASSISTANT, SALE REPRESENTATIVE

2002-2004

Handling the flow of goods within the warehouse including receiving, storing retrieving and shipping items. Ensuring the warehouse is organized and safe.

A C H I E V E M E N T S

Telecel Ghana (Mentoring and training a team of sales representatives, leading to 80% improvement in sales performance, one of the best in Ghana comes from my team)

-Unilever Sonturk (No shortage of goods in the warehouse and the best sale representative

-Takoradi Flour Mills (Help the depot to be one the best depots we had at that time)

-Vodafone (best team leader through which my boss won best regional manager in the sale department from 2010-2012, that achievement moved me to become Mobile Retail Advisor)

-Vodafone (Overachieved in all my KPI)

-Optimism operational efficiency in shop Audit through effective stock management and financial documentation.

-Daily sales reporting and banking for the shop.

-Sending cash reports to various departments of the organization

-Use a computerized system to gather information, research, resolve enquiries and log customers’ complaints.

T R A I N I N G A N D W O R K S H O P A T T E N D E D

FEELINGS (CUSTOMER SERVICE) -VODAFONE

August 2013

LOYAL FOR LIFE (CUSTOMER RETENTION) -VODAFONE

August 2013

CRM TRAINING-VODAFONE

July 2012

VODA CASH-VODAFONE

April 2014

SALES WORKSHOP-VODAFONE

August 2016

VODA CASH-VODAFONE

July 2017

FIXED BROADBAND-VODAFONE

July 2018

S P E C I A L Q U A L I T I E S A N D S K I L L S

Ability to work under little or no supervision

Result Oriented, presentable, and self-motivated.

Good in verbal communication and presentation skills

Ability to articulate viewpoint and stick to them where necessary.

A good Team Leader

L A N G U A G E S

English, Fante

H O B B I E S

Reading, Football, and Sales

R E F E R E N C E S

CONFIDENCE K AMEGASHITSI

Telecel Ghana

Business Development Manager

VF Cash

Western and Central

Telephone 020*******

MR ROBERT MENSAH

Telecel Ghana

Western and Central

Regional Coordinator

Telephone 020*******

LEONINE ADOMAKO

M-KOPA Customer Experience Operations

Telephone 020-*******

Accra

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