Quality Assurance Data Analytics

Stephen Young

*************@***.*** 401-***-**** Providence, RI

www.linkedin.com/in/stephenyoung-mpa-06814510a

SUMMARY

Detail-oriented professional with 4 years of experience seeking Human Resource Analyst role, leveraging expertise in data analytics, policy implementation, and quality assurance. Proven track record in preparing and implementing quality assurance policies, conducting audits, and ensuring compliance with federal and state regulations. Strong skills in business writing and development, supported by a Master of Public Administration. WORK EXPERIENCE

Rhode Island Department of Health Providence, RI

Principal Human Services Policy & System Specialist Mar 2022 - Present

• Prepare and implement quality assurance policies and procedures, ensuring compliance with established standards and safety regulations.

• Conduct routine inspections and quality tests to identify and resolve workflow and production issues, enhancing operational efficiency.

• Document quality assurance activities, create audit reports, and recommend improvements to streamline processes.

• Develop training materials and operating manuals, and assist with audits by providing necessary documentation promptly.

The College Crusade of Rhode Island Providence, RI Student Services Advisor Mar 2022 - Sep 2022

• Developed and articulated learning outcomes and performance metrics, resulting in enhanced student learning outcomes.

• Collaborated with admissions representatives to ensure a seamless transition between enrollment and student support services.

• Created and implemented intervention plans to engage students, collaborating with them to identify and address barriers.

Citizens Johnston, RI

Corporate Security Analyst/ Unsecured Consuming Lender Advisor Nov 2021 - Mar 2022

• Contributed to investigations of fraud, robbery, and suspicious activities, enhancing security protocols and risk mitigation strategies.

• Reviewed technical support cases, improving troubleshooting accuracy and ensuring compliance with federal and state regulations, leading to increased operational efficiency.

• Managed client billing and account information, verified customer tax and credit details, and collaborated with major companies to ensure seamless service delivery. Rhode Island Department of Health Providence, RI

Licensing Specialist II Jun 2021 - Nov 2021

• Certified and distributed vital records, such as death, marriage, and fetal death documents, to municipalities statewide.

• Assisted individuals nationwide in obtaining and amending vital records, ensuring accuracy and compliance with state regulations.

• Managed the digital integration of historical records dating back to the 1920s, efficiently handling around 40 customer inquiries daily from funeral homes and hospitals. Jonnycake Center Of Peace Dale North Kingstown, RI Public Relations Intern Sep 2019 - May 2020

• Crafted and disseminated press releases, securing media coverage for the organization, its clients, and specific campaigns.

• Developed original content for blogs and website articles, enhancing the organization's online presence.

• Prepared social media posts and videos, optimizing content strategies to effectively engage target demographics. Bristol County Savings Bank Taunton, Mass

Mortgage Loan Processor/ Officer Apr 2021 - Jun 2021

• Executed the loan origination process by ordering credit reports, appraisals, and preliminary title reports, ensuring accuracy and compliance with policies.

• Created detailed financial analysis reports, including assessments of commercial real estate, borrowers' financial statements, lease reviews, and market research.

• Reviewed and verified loan agreements for completeness and accuracy, consistently meeting and exceeding workflow requirements.

EDUCATION

Bryant University

SHRM, Human Resources

Smithfield, RI

University of Rhode Island

Master of Public Administration, MPA, Public Administration KIngston, RI

Jun 2024

University of Rhode Island

Certificate, Public Policy Analysis

Kingston, RI

Jun 2024

University of Rhode Island

Certificate, Public Management

Kingston, RI

Jun 2024

University of Rhode Island

Bachelor of Arts, BA, Public Relations/Image Management Kingston RI

May 2020

University of Rhode Island

Associate's degree, Business/Commerce, General

Kingston, RI

May 2020

CERTIFICATIONS

Public Management, University of Rhode Island 2024 Policy analysis, University of Rhode Island 2024

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