Scrum Master Project Manager

Daisy Daniel

Phone: 801-***-****

Email: ***************@*****.***

Certified Scrum Master, SAFe Scrum Master

Summary

●11 Years’ experience working as a Project Manager, Scrum Master, and Business Analyst

●Experience working with Lean-Agile and waterfall methodologies

●Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective

●Well-versed in mediating the broad diversity of goals/expectations between the development team and the product owner

●Created reports in JIRA and Rally based on business needs and previous sprint results to improve team

●Working knowledge of JIRA, Confluence, Rally, Microsoft Azure DevOps, Smartsheets

●Good communication with stakeholders and drive teams towards deliverables

●Identified and managed resources, including cross-functional members, to execute projects successfully

●Successful project/support operations using Agile (SAFe/Scrum frameworks) and Waterfall methodologies.

●Good exposure to Lean-Agile frameworks like SAFe, Scrum, Kanban, XP, and TDD

●A good understanding of Jenkins for CI/CD, Open shift environments, and DevOps.

●Hands-on experience in SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle)

●Good in writing both functional and non-functional requirements

●Working knowledge of PI planning (Program Increment)

●Ensured Scrum and SAFe processes, rules, and ceremonies were properly applied by leading, facilitating, and supporting (Daily stand-up meetings, Sprint Planning, Sprint Retrospectives, Sprint Demos, Scrum of Scrum meetings, Release Planning Events

●Ability to learn and adopt new advancements in the software environment of my working domain

●Led 3 scrum teams ranging from 5 to 9 members in each team

●Proven servant leadership skills with the scrum team

●Collaborated with the product owner and proactively managed the backlog of stories, tasks, and defects

●Collaborated with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution

●Have excellent intellectual, interpersonal, technical, and communication skills

Skills

Software Development Life Cycle

Lean Agile- scrum, Kanban, Scrumban, XP, TDD, waterfall

Applications

JIRA/Confluence, Github, Jenkins, Azure DevOps, Smartsheets, Trello, Rally, AWS, MS Sharepoint, Teams

MS Office

MS Excel, MS Word, MS Powerpoint, Office 365, Microsoft projects, MS Viso

Technical Tools/ Skills

Tableau, PowerBI, Microsoft Business Intelligence, Java, .NET, Unix, Oracles, SQL server, Azure, Snowflake, Snaplogic, JSON, Microstrategy, genesys, Connection Point

PROFESSIONAL EXPERIENCE:

PROJECT MANAGER/SCRUM MASTER

Maximus, Virginia. May 2023 - Present

Responsibilities:

●Collaborated with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution

●Oversee the scrum process and ensure teams follow scrum and agile practices

●Provided updates to executive leadership during Scum of Scrum and discussed dependence to eliminate any blockers

●Created Velocity Chart, Cycle time, Burnup, and Brun down charts in AzueDevOps and coached team on improvements

●Facilitated Scrum Ceremonies like Daily Scum, Sprint Planning, Backlog Grooming, Sprint Review and Retrospective

●Helped team with removing impediments and ensuring deliverables were delivered to the project on time

●Serves as a liaison between technical and non-technical teams and clients

●Handled a team of 2 with a range of 5-6 members

●Guiding the team in establishing normalized estimates and helping the team understand how to estimate features and user stories

●Expertise in planning capacity based on demand and requirements from the stakeholders

●Experience in software development life cycle (SDLC) and agile software development

●Oversee the change management process within the program.

●Worked with the Product Owner to help prioritize and manage the backlog

●Worked with PO in analyzing the business needs and converting them into user stories that clearly articulate the acceptance criteria and definition of done for the teams

TECHNICAL SCRUM MASTER

Liberty Mutual, Dover. Sep 2021- April 2023

Responsibilities:

●Oversee the scrum process and coach teams on how best to use Scrum and Agile practices

●Conducted scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement

● Handle 2 scrum teams with a range of 5-7 members both onshore and offshore

●Collaborate with POs, Developers, and analysts to remove any impediments during the Standups

●Helping businesses prioritize the product backlog (PBI) based on various parameters so the tasks for each sprint (iteration) would be completed on time.

●Oversee and manage scope, timeline, goals, and deliverables that support business goals

●Involved in all phases of the SDLC requirements gathering, designing, development, unit testing, UAT, Production roll-out, enhancements, and production support

●Knowledge of data migration on-premise to AWS cloud

●Ensured Scrum and SAFe processes, rules, and ceremonies were properly applied by leading, facilitating, and supporting (Daily stand-up meetings, Sprint Planning, Sprint Retrospectives, Sprint Demos, Scrum of Scrum meetings, Release Planning Events

●Worked on data center migration project, working closely with team in developing a detailed migration plan, including timeline, budgets, and resource allocation

●Continuously monitored the new data center environment and optimized it as needed

●Supports Release Train Engineer, Product and Tech teams to manage & remove dependencies and optimize the flow

●Used JIRA/confluence and BI tools as a tracking tool

●Collaborate and solve problems together with peer scrum master and development teams

SCRUM MASTER

Cable One, Arizona May 2021- Sep 2021

Responsibilities:

●A handful of experience in Azure DevOps

●Wide knowledge of scrum ceremonies like Daily standups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives

●Worked with the Scrum team in delivering the sprint goals

●Proactive in initiating solving problems and mitigating risks

●Build a trusting and safe environment where problems may be raised without fear of reprisal

●Ensured the team was tracking and communicating their progress during the standups

●Strong knowledge of agile principles and concepts

●Experienced in working with Application development in both IOS and Android

●Strong communication, relationship management, organizational, analytical, critical thinking, and team-building skills

●Promote core agile principles of collaboration, prioritization, team accountability, and visibility

●Helped team to be self-organized and guided the team to remove impediments

SCRUM MASTER

Hasbro, Rhode Island. Feb 2021- May 2021

Responsibilities:

●Facilitated Daily Standups, Scrum of Scrum, Sprint planning, Sprint Reviews, Retrospectives, and various team processes

●Led and facilitated Weekly Scrum of Scrums meetings with other Scrum Masters Around Multiple initiatives to help eliminate Blockers and discuss dependencies

●Maintained engagement with Product Owners, UI, Data, UX, and other stakeholders to ensure visibility, transparency, and collaboration in all work efforts while ensuring the team remains self-organized and autonomous

●Collaborated and ensured stakeholders' representation on cross-functional business opportunities

●Coached teams to collaborate with other scrum teams following the SAFe framework.

●Worked with the Scrum team to identify the bottlenecks, remove the impediments, and increase product delivery velocity.

●Managed project artifacts, status reports, timelines, scope, schedule, risk, and action items

●Managed expectations among stakeholders involved in the implementation process

●Served as a liaison between business stakeholders and IT development, application, and reporting teams with full life-cycle responsibility, ensuring successful implementation of solutions that meet the business requirements

●Worked on web applications for our several clients using Java, Javascript

●Implemented strong project governance with change management, risk mitigation, and dependencies identification and resolution

●Ensured that the business requirements were captured by engaging with stakeholders, SME,s Product owners, and PM.

●Used Jira and Agile Central for project tracking

SCRUM MASTER/ PROJECT ASSISTANT

LDS Business College, Utah May 2018- Dec 2020

Responsibilities:

● Assisted the Project Manager in creating project plans and timelines for Accreditation projects

●Coordinated with internal stakeholders to ensure project deliverables were completed on

time and within budget

●Worked closely with faculty and staff to identify project requirements and ensure that all

project milestones were met

●Conducted research and data analysis to inform project decisions and provide insights for

project improvement

●Conducted daily stand-ups with internal teams to identify blockers and resolve them in

a timely manner

●Conducted project risk assessments and identified areas for improvement

●Utilized project management tools such as Microsoft Project and Smartsheets to monitor

Project progress and track resources

●Developed and maintained project documentation, including project plans, status reports,

and meeting minutes, and updated the project manager and the stakeholders

●Strong problem-solving and decision-making skills

TECHNICAL SCRUM MASTER

Bank of America, India April 2016- March 2018

Responsibilities:

●Facilitated scrum ceremonies (Iteration/ Release planning, Daily Scrum, Backlog Grooming, Iteration Review/Retrospective)

●Organized and planned the sprint release cycles with release managers

●Played the key role of scrum master for a team of 6 software developers and cross-functioning team members, leading all the agile project ceremonies

●Helped the team understand the agile concepts and the agile practices to improve the team’s delivery

●Helped the product owner in creating the Features and User stories when required

●Ensured to address the retrospective action items by the scrum team/respective members before the next sprint planning

●Point of contact for the scrum team for the functionality questions and issues

●Release planning, User stories, Backlog Management, Sizing & Estimation, Continuous Integration

●Proactively manage the backlog of stories, tasks, and defects

●Worked closely with the testers to complete unit testing, integrated testing, user acceptance testing (UAT), and performance testing.

BUSINESS ANALYST / SCRUM MASTER

Arokia IT Pvt LTD, India July 2015- March 2016

Responsibilities:

●Organized and facilitated Daily Stand-ups, Sprint Planning, Sprint Reviews/Demos and Retrospective

●Scheduled backlog grooming meetings to refine product backlog items

●Eliminate impediments as highlighted in the daily stand-ups

●Worked with the product owner to prepare and enhance the product backlog

●Worked with product owners during sprint review sessions to make sure all stories met the Definition of Done and got the stories accepted within the sprint

●Prepare a product burn-down chart to track the remaining product backlog effort from one sprint to the next

●Conducted JAD sessions with the entire team

●Reviewed the User Stories with the scrum team to identify the gaps in the Acceptance Criteria and update them as required

●Engage clients to gather software requirements/business rules and ensure alignment between development teams

●Developed Use Cases and Use Case diagrams using MS Visio

●Worked with the QA team lead and QA standards to ensure compliance with all regulatory requirements.

BUSINESS ANALYST

Polaris, India. May 2013- June 2015

Responsibilities:

●Streamlined and automated monthly reporting metrics for the team

●Created easy-to-use Excel templates with complex formulas and functions

●Integrated MS Access Database with Excel using MS Query, advanced functions and formulas, charts, graphs, and pivot tables

●Responsible for writing business requirements and user documents

●Worked closely with the Project Manager in handling the scope creep and analyzing its effects

●Created PowerPoint presentations, graphs, and charts for management reporting

●Used Excel, MS Access, PowerPoint, Word

Education:

Bachelor's in Business Administration, Women’s Christian College

AS, in Project Management Ensign College/ LDS Business College

Certifications:

Certified Scrum Master from Scrum Alliance (CSM)

Certified SAFe Scrum Master 6.0 (SSM) from Scaled Agile Inc

Certified Smartsheet User from Smartsheets

Completed SAFe Product Owner/ Product Manager 6.0 Training (SAFe PO/PM 6.0)

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