Customer Service Entry-Level

Professional Objective:

To attain an entry-level position as a welder, fitter, craft worker, fabricator or general technician, gain experience, and enhance my skills in the company's service.

Education:

Sheridan College 7899 McLaughlin Rd, Brampton, ON L6Y 5H9

Diploma, Welding and Fabrication Technician. January 2024-April 17, 2025.

McMaster University 1280 Main St W, Hamilton, ON L8S 4L8

Master of Arts, Political Science. Started September 2021. Conferred November 2022.

York University 4700 Keele St, Toronto, ON M3J 1P3

Specialized Honours BA, Political Science. Cum laude, dean’s honour roll. September 2016. Conferred May 2020

Skills:

Engages self-discipline to handle tasks assigned individually.

Accustomed to manual work, dependent and independent of tool usage.

Adaptable to group and individual work in manufacturing, retail or office environments.

Effective oratory, research, outreach, customer service, and group communication skills.

Holds transferable CWB tickets in MIG 1GF, Flux 1GF, SMAW 1GF+2GF Carbon Steel, per CSA W47.1(2024-2026), CWB ID 12153 816. Trained in TIG and in cutting processes.

Certified to operate counterbalance lift trucks and aerial-lift platforms. Holds First Aid/CPR certification; has online WHMIS, Transportation of Dangerous Goods by Ground and Lock Out/Tag Out certification from Worksite Safety Compliance Centre.

Miscellaneous: I can lift fifty pounds, read blueprints, use Microsoft Office and AUTOCAD, and have a G-license and cursory knowledge in non-destructive testing and inspection.

Past work experiences:

Canadian Tire

Part-time retail associate, Auto & Tools Department, October 2023 to present.

Unloaded stock onto shelving; was involved in the inventory auditing process.

Provided regular customer service through guidance and carry-out.

Learned information on products to answer inquiries.

Kemflo Canada Inc.

General Labourer/Machine Operator June 2022- September 2023(laid off due to economic slowdown).

oOperated machinery and tools in producing, assembling and packaging goods in a loud, fast-paced work environment. Took part in necessary house-cleaning tasks.

oCollaborated with other operators/labourers, technicians, QC and management; worked independently otherwise.

oUsed forklifts and pump trucks to move packed goods.

Jim’s No Frills

Grocery Department, Part-time Worker June 2018- September 2022

Unloaded grocery stock (frozen and unfrozen).

Regularly assisted customers in finding products or carrying out groceries when required.

Miscellaneous tasks such as housecleaning.

References available upon request

I am an aspiring tradesperson interested in applying to your company.

I want to acquire an open entry-level fabricator, fitter, welder, or mechanical job to enhance my technical skills and knowledge across the industry. I plan to develop my skills, garner experience, and gain hands-on education while contributing to your company's success.

My studies at Sheridan College, which earned me a Welding and Fabrication Technician diploma as of April 17, 2025, have given me extensive practice with multiple welding and torch-cutting processes and methods in fabricating, measuring, lay-out and fit-up, as well as experience with power- and hand-tools used for cutting, shearing, drilling, punching, grinding, measuring, and inspecting. I have Canadian Welding Bureau certification for SMAW 1gf and 2gf with Carbon Steel, MIG 1gf, and Flux 1gf (certification letters available upon request). Time in class has also given me experience with in-position and out-of-position welding, particularly with FCAW and SMAW. I have also received training in cutting processes such as plasma arc and oxyfuel, with oxyacetylene brazing, TIG welding on carbon steel, aluminum, and stainless steel, closed-root and open-root welding, and welding on both plate and pipe. I have also received a foundation in reading blueprints, basic trade mathematics, non-destructive testing and inspection, rigging and hoisting, and utilizing AUTOCAD.

During my studies at Sheridan, I worked part-time in the auto and tools department at Canadian Tire. This helped me maintain my manual work and customer service skills and gave me learning opportunities in the products in these departments to better answer customers' inquiries.

My time at Kemflo Canada has made me accustomed to working long hours in fast-paced, loud environments where I must be on my feet for long durations, attending to multiple tasks, including supervising machinery output and packaging. It has also allowed me to enhance my teamwork and multitasking skills, and work with counterbalanced forklifts for specific tasks.

My previous experiences from high school to university have given me ample opportunities to develop skills in outreach, customer service, self-discipline, house-cleaning, research, and group organizational skills. This has included my time working in retail at Jim’s No Frills, an internship at Marquest Financial Asset Management, and my high school cooperative program for the constituency office of former MP Costas Menegakis.

I can be reached at 647-***-****. Thank you for your time and consideration.

Thank you and best,

Eli Wagman

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