Customer Service Quality Assurance

Tyquawn Gray

Summary

A challenging and rewarding position in industrial, warehouse operations or customer service with a growing, forward-thinking company and have experience in inventory,

cycle count

EDUCATION:

Catasauqua High School – Catasauqua, PA

Graduation: 06/10

Northampton Community College– Bethlehem, Pa

SKILLS:

Organization

Detail Oriented

Controlling operations of equipment or systems.

Construction Cleaning

Residential Cleaning

Vent cleaning

inventory

cycle count

Cashier

Forklift

material handling

warehouse

Knowledge of machines and tools

including their designs

repair and maintenance

Monitoring

CERTIFICATIONS

Stand up and sit-down forklift

Electric pallet jack

PROFESSIONAL EXPERIENCE:

Universal chain 2021- present

Warehouse working / forklift

Unloading the merchandise and materials from the incoming vehicles and stacking them to the assigned locations in the storage facilities. Locating and moving the stock of products to crates or pallets for shipment or storage

Maintain inventory through inventory transactions and cycle counts

Coordinated with Shipping Clerk and Receiving Clerk to dock trailers, unload shipments, and ship products by loading trucks.

develops and implements quality assurance strategies, Confirm the performance of testing and inspection on products and packaging quality assurance program.

Fulfilled company orders by using Pick-n-Pull system and computer to locate needed products, bring them down from racks, and assemble them into a crate.

Sorted offloaded materials, packaged them onto secure pallets, lifted them onto racks, and documented their warehouse locations.

Assisted in onboarding, training, and mentoring new warehouse forklift drivers on pallet jacks, cherry pickers, and counterbalanced forklift trucks.

DHL Distribution 7/19-5/20

Picker/ Forklift operator

Load and unload trailers

Inventory

Vendor relations and inventory management

Manages the shipment and receipt of all products, materials, and supplies.

Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products

Clorox 7/18-5/19

shipping and receiving

Load and unload trailers

Inventory

Manages the shipment and receipt of all products, materials, and supplies.

Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of product

Walmart Distribution 9/17-7/18

warehouse

Picking and sorting orders to be shipped

Loading and unloading delivery vehicles.

Accepting delivery of inventory.

Counting and confirming inventory.

Inspecting inventory for damage and faults.

Communicating errors to relevant parties.

Marking and labeling stock.

Storing inventory in accessible manner.

Loading and wrapping stock on pallets.

Building loads with forklift and electronic pallet jack.

Crown services 03/15-9/17

warehouse

Various warehouse positions to include loading picking packing inventory and much more

restocking shelves, accepting incoming orders, processing, and packing orders, counting inventory, and ensuring orders are shipped in a timely manner.

Ensuring cleanliness, tidiness, and safety of work environment.

Loading and unloading delivery vehicles.

Accepting delivery of inventory.

Counting and confirming inventory.

Inspecting inventory for damage and faults.

Communicating errors to relevant parties.

Marking and labeling stock.

Storing inventory in accessible manner.

Loading and wrapping stock on pallets.

Building loads with forklift and electronic pallet jack.

Active Staffing Agency 08/14-03/15

Forklift operator

Team lead

Various Staffing Positions

Warehouse and Custodian

Berks And Beyond 03/14- 08/14

warehouse

Various Warehouse Positions.

Maintained a clean work space including vacuuming, mopping, dusting, and trash.

Facilitated in handling, installing, positioning, and moving materials while simultaneously manipulating operations when needed.

OCS Logistics 08/2013-12/2013

Forklift Operator

Maintain a clean work space

Stack cargo in locations such as transit sheds or in holds of ships as directed

using pallets or cargo boards

move freight

stock or other materials to and from storage or production areas

Contact this candidate