Law Enforcement/Claims Representative

Erin Keppeler

Jonesboro, IN 765-***-**** ************@*******.***

Professional Summary

Experienced investigative professional with over 20 years of high-level law enforcement experience focused on complex case analysis, liability determination, and evidence review. Proven expertise in fraud detection, subrogation potential, and forensic investigation involving criminal and vehicle-related incidents. Adept at working independently, managing sensitive claims, and delivering exceptional service to both internal and external stakeholders. Ready to leverage advanced analytical, communication, and customer service skills in the insurance claims industry.

Core Competencies

Fraud Detection

Auto Liability Assessment

Injury Claim Evaluation

Documentation & Evidence Review

Digital Forensics (Cellebrite)

Customer Needs Assessment

Report Writing & Investigative Analysis

Legal & Regulatory Compliance

Professional Experience

Investigator – Major Case Division

Grant County Sheriff's Department – 2014 to Present

Led investigations involving vehicle crashes, personal injury, criminal cases, and high-liability incidents

Analyzed physical and digital evidence to assess liability and fraud indicators

Collaborated with legal counsel and external partners on high-profile cases

Evaluated injuries and contributing factors in traffic-related incidents

Delivered customer service through victim and witness interviews with professionalism and discretion

Investigator – Property & Financial Crimes

Grant County Sheriff's Department – 2009 to 2013

Investigated fraudulent claims, thefts, and financial loss cases with subrogation potential

Reviewed documentation and interviewed parties to assess liability and loss origin

Produced detailed case summaries and reports used in legal and administrative reviews

Instructor / Deputy – Patrol Division

Grant County Sheriff's Department – 2004 to 2009, 2013 to 2014

Conducted auto crash investigations with a focus on liability and vehicle damage assessment

Trained personnel on standardized evidence collection and reporting

Delivered incident assessments involving potential impairment and substance use

Leadership & Training Roles

Detective Sergeant – Supervised multi-case investigations and coordinated with various agencies

Field Training Officer – Trained new officers in field operations and investigative procedures

Instructor, Drug Recognition & Impairment – Delivered training on identifying impairment in crash and injury cases

Standardized Field Sobriety Testing Instructor – Focused on accurate field liability assessments

Certifications

Cellebrite Certified Operator (Mobile Device Forensics) – 2022

Certified Drug Recognition Expert (DRE) – Since 2007 Instructor since 2015

SFST Instructor – Since 2015

General Instructor Certification

Education

Ball State University – Bachelor of Science in Criminal Justice

Minor: Criminology

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