Support Analyst Technical
Resume:
Larry Benton McNatt, Jr.
West Columbia, SC29168
***********@*****.***
WORK HISTORY
*/*/****- *******-******* Solutions- South Carolina-Field Service Tech
Duties:
Travel state repairing, installing, maintaining POS systems for various clients.
I maintain a part inventory and manage the parts needed for each job.
Support and troubleshoot hardware issues including printers, monitors, mice, and cables.
Diagnose and fix LAN cable and network connectivity problems.
Contact: Travis Maly-303-***-****
10/30/2017-6/15/2023-Conduent(REMOTE)-South Carolina-Senior Support Analyst
Duties:
Provide remote technical support to customers from the Data Center, assisting with issues related to Apple products like iPhone, iPad, Apple Watch, and Macs.
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring a smooth user experience for customers.
Contact: Arrena Dotch-504-***-****
3/2014-5/2017-Compucom-South Carolina-IT Technician
Duties:
Travel statewide to support and maintain POS systems, networking equipment (switches, routers), computers, printers, and other related devices under the Pantry contract.
Perform troubleshooting and repairs on hardware and software issues, with a primary focus on MS Windows operating systems.
Contact: Robert Luther-803-***-****
8/2013-3/2014-ManagedPrint-Columbia, SC-Printer Technician
Duties: Travel to various locations in SC to maintain printers
Contact: Matt Pitchford-803-***-****
8/2011-8/2013-Encore Technology Group-Easley, SC- Systems Technician
Duties: Travel to various locations around SC to maintain Promethean boards and maintain, troubleshoot and repair various computer systems.
Contact: Keith Marlor-864-***-****
7/2010-6/2011-AT&T Telecommunications-Jacksonville, FL- Sales Consultant
Duties: Provide Customer service by placing and fixing orders for telecommunication and entertainment products. Top employee in many metrics.
Contact: Teresa Markarian-904-***-****
2/2010-7/2010-Nassau County Clerk of Courts office-Yulee, FL- IT Engineer-
Duties: Maintain, troubleshoot, and repair all Computer systems. Specialties were PC software/hardware and printer repair. I worked with audio/visual and projection equipment. I also maintained inventory of all systems.
Contact: John Crawford-904-***-****
10/2008-3/2009-DataSolutions-Columbia, SC-Systems Engineer-
I was a Contractor for the above company. Duties: Maintain, troubleshoot, install, and repair hardware and software systems in the greater Columbia Area. This includes Server, PC, Network, and printer installs. I travel around to several locations around the city in response to support calls. I have experience with Windows Server 2003 Small Business, Vista, and XP. I have vast experience with Windows Remote.
Contact: Kenny Boggs-803-***-****
03/2002-01/2008- Nexsen Pruet-Columbia, SC-Systems Support Analyst-
Duties: Maintain, troubleshoot, and repair all hardware systems in all six locations in SC and NC. I also maintained and created various images for the Law Firm. I was a vital part in the migration from Win2K to WinXP and from Novell to Microsoft. I have experience managing Active Directory and working with TCP/IP. I also maintained the entire fleet of printers to include repairs, upgrades, and troubleshooting. I also have experience with remote management and Video Conference Equipment.
Contact: Joel Hilke-803-***-****
05/2001-03/2002—Spectrum Alliance-Irmo, SC-ITS Technician-
Duties: Install, Troubleshoot Repair, Upgrade PCs and printers. I traveled to various locations to setup PC systems for Users. Also maintain Server and all Applications.
Contact: Bryan Clemenz-803-***-****
02/1999 – 05/2001 – GE Capital ITS – Columbia, SC –Senior Customer Engineer
Description: Install, Troubleshoot, Repair, Upgrade PCs and Printers. Duties: Travel to various locations around the Carolinas to service laptops, PCs, printers, and several different kinds of peripherals. I am very familiar with Windows 95, 98, and 2000. I have a strong background in Hardware repair for laptops, PCs, and printers. I also have experience with Software installs, software troubleshooting, and network administration.
Contact: Walter Hutto-803-***-****
11/1997 – 02/1999 – Word Systems – Columbia, SC – Service Engineer
Description: Install, Troubleshoot, Repair, Upgrade PCs and Printers
Contact: Mike Kinsella-803-***-****
MILITARY SERVICE
United States Army- 10/1989-10/1991-Fort Benning, GA. - MOS-11H (Anti-Tank Infantryman)- Honorably discharged as Specialist (E4)
*Recalled into service to serve in Operation Desert Storm*
Recipient of 2 Army Achievement Medals
Recipient of Army Commendation Medal
Honor Graduate of Combat Lifesaver Course
EDUCATION
Florida State College at Jacksonville- Jacksonville, FL – Working on Network Systems
Technology degree
Midlands Technical College –Columbia, SC–Cybersecurity certificate(1 class shy)
Gilbert High School – Gilbert, SC – High School Diploma – 08/1983 – 05/1987
CERTIFICATIONS and TRAINING
A+ Certified-Tech ID#DBCDTT4682
Dell –Tech ID#38579
Hewlett Packard – Tech ID#SF0362
Lexmark Printers - Tech ID#70036
Toshiba – Toshiba Authorized Technician (TAT)-Tech ID#903795
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