Computer Engineer

Gene William Stephen Kuhns

**** ********** ***** ******, *** 401, Wilmington, NC 28412

Email: ***********@*******.*** Cell: 856-***-****

LinkedIn: https://www.linkedin.com/in/gene-w-stephen-kuhns-a015938

Education:

University of North Carolina at Wilmington: Wilmington, North Carolina - May 1999

Bachelor of Science: Production & Decision Sciences

Concentration: Information Systems

Currently studying for AWS Cloud Practitioner Certification.

https://www.credly.com/badges/2f161fcd-dd0b-4ada-81d6-b05099e673c9 - (Credly AWS Badge)

Technical Experience:

LetsGetChecked Technical Operations Engineer

Dublin, Ireland September 2024 to Present

Daily triage and execution of Jenkins Reports.

Monitoring of Grafana Dashboards

Daily Investigation of tickets using multiple in house DBs, SQL database and Splunk queries.

Daily applications: Slack, JumpCloud, Google Workspace.

Completed company assigned DataDog training (SLO, SLA, SLI, Metrics, Traces, Burn Rates)

Comcast Operations Engineer III: Linear Operations

Philadelphia, Pennsylvania January 2023 to September 2024

Daily use, triaging, upgrading and deployment of Kubernetes in all Production, Lab and Staging environments.

Creates tickets, projects, approvals and merge requests using JIRA, Azure and Github.

Implements upgrades and changes to staging and production environments through git commands.

Collaborates with other teams to process and complete maintenance and change requests.

Developed Wiki documentation of SMOPS, procedures and site information for multiple data centers.

Delivers DevOps support, maintenances, triage and IOP Change ticket management.

Software release validation.

Completes Root Cause Analysis for investigations by collaborating with other teams.

On-call responsibilities and team rotation.

Responsible for adding and changing stream configurations and version updates via Git, Github and Puppet.

Building and monitoring of dashboards within Prometheus, Grafana, Maple and Elastic (ELK) to triage Comcast sites.

Follows Agile sprint principals and methods.

Collaborates with Network, Storage and CDN teams to resolve and improve stream issues.

Leads daily morning call with offshore team in India and local teams to review all changes and issues received overnight.

Comcast Software Engineer III: Cloud DVR & iVOD

Philadelphia, Pennsylvania November 2019 to January 2023

Managed the infrastructure for Cloud DVR microservices deployed on Kubernetes, overseeing pod health, alerting/monitoring, logging, configs, rolling restarts and day to day operations.

Collaborated with other teams to process and complete maintenance and change requests.

Created documentation of SMOPS, procedures and site information

Developed Wiki documentation of SMOPS, procedures and site information.

Provided Engineer 3 level support for Cloud DVR in production environment. (Recording & Playback of video and iVOD)

Delivered DevOps support / maintenances / triage / IOP ticket management.

Deployed and validated software releases using Spinnaker CI/CD pipelines.

Completed Root Cause Analysis for Comcast Sev1/Sev2 escalations and investigations.

Created dashboards and panels in Prometheus, Grafana and Maple and added data sources.

Performed On-Call duties on a team rotation.

Ownership of certain sites for triage and stream support. (iVOD, Rogers, Videotron, Cox and Sky)

Added and changed stream configurations utilizing MySQL statements.

Completed daily triage of Comcast sites utilizing Jello, Maple, Grafana, Prometheus and Elastic (ELK).

Followed Agile sprint principals and methods.

New Jersey State Parole Board Network Admin I: Infrastructure

Trenton, New Jersey August 2018 to October 2019

IT Specialist: Infrastructure

August 2017 to August 2018

Provided Oracle ODA X5-2 and V1 Support, Maintenance and Upgrade.

Completed daily maintenance of Weblogic Forms and Reports.

Focused on learning RMAN Backup and Recovery process to be able to stand up a DB from backup.

Target training on RMAN Backup and Recovery process to stand up a database from backup.

Responsible for patching PBIS internal database on a quarterly basis.

Supplied remote and onsite visits to District Offices and Prisons for troubleshooting network and server issues.

Daily Cerberus Help Desk Ticket Support, along with Install and Upgrade to newest 8.3.5 build version.

Delivered support of Zenworks Image log backups.

Provided account support for Active Directory and Outlook 365.

Comcast Engineer III: (Software Development & Engineering) - iVOD

Philadelphia, Pennsylvania January 2017 to July 2017

Responsible for Dell Server Builds and collaborating with external vendors.

Provided triage and database support of Cassandra, Memsql and MySQL for iVOD services. (Instant Video on Demand)

Utilized Docker and Kubernetes for triaging production environment.

Technical documentation of SMOPS and “How To”.

Delivered triaging and troubleshooting of iVOD in production and lab environments.

Comcast Engineer III: (Software Development & Engineering) - Cloud DVR

Philadelphia, Pennsylvania February 2016 to December 2016

Triaged and supported Supermicro 410 and 420 servers, Cisco CDE460/465, DDN and Cleversafe Slicestores for Recording, playback and archiving issues.

Replaced Cisco and Supermicro hard drives remotely by collaborating with onsite technicians.

Opened support and TAC cases with Arris and Cisco for all severities in production environment.

Supported VOD recording, archiving and playback problems and outages within all Comcast sites.

All daily work done via Unix/Linux command line.

Completed router triage looking for traffic and port errors that would cause drops in connectivity.

Performed software upgrades for Arris 12.04 and 12.06, DDN and Cisco Couchbase node insertion.

Participated on team’s on-call rotation.

(Additional job duties furnished upon request)

Cor-tech – Arris (Contractor onsite at Comcast) VOD Specialist: Viper Ops Recording

Philadelphia, Pennsylvania August 17, 2015 to February 9, 2016

Comcast - (NCS Technologies) Engineer III: NVDE

Philadelphia, Pennsylvania October 2014 to April 2015

Comcast - (NCS Technologies) Engineer I: CNOC/PE

Mount Laurel, New Jersey February 2013 to October 2014

Citibank - (Open Systems - Contractor) Security Analyst / Unix Administrator

Wilmington, Delaware March 2011 to September 2012

Comcast - (Brooksource - Contractor) Data Center Engineer

West Chester, Pennsylvania March 2010 to December 2010

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