Data Entry Customer Service

Darren Jennings

Columbus Ohio, ***** 614-***-**** (c) 614-***-**** (h)

*********@*****.***

Professional Summary:

Result-oriented Clerical specialist with a diverse background in customer service and data entry who enjoys the challenge of learning new things and a dedication to providing excellent clerical services.

Strong experience in scanning, encoding, maintaining records, typing, filing and payment collecting.

Highest Level of Education

GED

Location

Columbus, OH

Skills:

Client relations specialist

Skilled multi-tasker

Detail-oriented

Recordkeeping

Inventory Control

Microsoft Office (Word, Excel, Outlook, Access; PowerPoint)

Scanning

Encoding

Proofing

Photocopying

Dictation

Transcription

Data Entry (alpha/numeric); and some Accounting

10-key (sight/touch)

Professional Summary: (Reason for employment gap: Took some time off due to health issues)

Vital Records Control Jun to Aug 2024

Customer Care Representative

Answer phones; assist customers with document storage, shredding orders; collect payments and other related duties

Ohio Department of Health (via Buckeye Global) Jan to Mar 2024

Scanner/Indexer

Scan documents, enter data for File Management

DoorDash/GrubHub/UberEats (self-employed) Apr to Oct 2023

Driver

Receive orders via App for delivery

P&E Express (Amazon) Jul 2022 to Jan 2023

Driver

Retrieve packages

Scan packages

Deliver packages (confirming delivery with photo authentication)

Home Depot Market Delivery Operations Oct 2021 to May 2022

General Office Associate

Inbound/Outbound calls assisting customers with delivery.

Scheduling i.e. deliveries, pickups, replacements, repairs and/or plumber needed.

Compose letters advising customers of recall issues; Scheduling and/or other issues pertaining to delay/cancellation of appliance deliveries.

Ohio Department of Job and Family Services (via HarteHanks, LLC) Jun 2020 to Jul 2021

TeleServices Representative

Inbound/Outbound calls assisting Claimants with filing for; processing and/or status of Ohio Pandemic Unemployment Assistance claim.

Compile letters advising Claimants of documentation needed for PUA claim completion.

HKT Teleservices

WW (Weight Watchers) Nov 2019 to Feb 2020

Customer Service Representative

Receive calls assisting customers with weight loss needs.

HomeServe, USA Oct 2018 to Jan 2019

Customer Service Representative

Receive calls assisting customers with home repair requests.

Bureau of Workers Compensation (via United Software Group) Aug 2019 to Oct 2019

Motor Pool Specialist

Assisted with dispatch/return of company vehicles.

Drive vehicles for salvage.

Complete templates containing Driver information i.e. destination; mileage; fuel levels and other related information.

Gap, Inc. Aug 2016 to Jan 2017

Customer Service Consultant

Received calls assisting customers with orders.

Gap, Inc. Sep 2014 to Dec 2014

Customer Support Consultant

Assist customers with Fraud prevention.

Sedgwick Jul 2013 to May 2014

Service Center Representative

Assisted customers with the filing of benefits.

Assisted with scheduling of client services.

Ameritemps Personnel Services, Inc. Nov 2009 - May 2013

Clerical Specialist (multiple positions)

Image Processor (National City): Enter data received via scanned documents.

Night Auditor (Sheraton Suites Hotel): Meet/Greet Guests; Run report(s) of daily activities.

Receptionist (Safety Today): Answer phones; Meet/Greet Customers; Scheduled Conference rooms; and other related duties.

Medical Records Clerk (Midwest Medical Billing): Enter data pertaining to patient records i.e. payments, bill mail-out; services rendered and other related material.

Receptionist (Builders Exchange, LLC): Answer phones; Meet/Greet Customers; Scheduled Conference rooms; and other related duties.

Law Office of William J. O’Malley (nee O’Malley & Oglesbee) & Daniel H. Klos Feb 2005 to Aug 2009

Administrative Support

Answered multi line phones.

Compiled data for client records.

Typing; filing and payment collecting.

Express Fulfillment Oct 2004 to Feb 2006

Data Entry Operator

Organized and maintained records of batches received via Courier for school yearbook orders.

Catalog entries for the night.

Education:

GED, Major: Vocational Business, Centennial High School

Major: Office Generalist, Southern Ohio College (nee Mt. Vernon Plaza Skills Center)

References available upon request

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