Case Manager Customer Service
Resume:
Gwen Cawrse
Willowick, OH *****
****.*******@*****.***
Professional Summary
To successfully take my organizational and multi-tasking skills and use them towards being successful in a professional business setting.
Authorized to work in the US for any employer
Work Experience
Case Manager
Lake County Job and Family Services-Painesville, OH February 2024 to Present
Working at JFS as a child support enforcement officer, I handle phone calls everyday from 8-4:30, and I enforce child support cases that are assigned to me. As a case manager I receive about 800 cases, and have to try to work through them to see if parties are being compliant. I am constantly multitasking and have developed great telecommunication skills.
911 Dispatcher
Lake County Sheriff Department-Mentor, OH
October 2023 to January 2024
At the central communications center, I took and entered all 911 calls that came in throughout Lake County, as well as managed officer safety as they completed their traffic stops and calls. Clerk
Lake County Clerk of Court-Painesville, OH
January 2023 to September 2023
At the Clerk of Courts, I quickly moved up there first with entering Civil cases as well as mailing out paperwork, then I moved to handling the entire department of the domestic violence protection orders. Customer Service Support
Classic Cadillac-Mentor, OH
August 2022 to January 2023
At Classic Cadillac, I worked in the service support area of the establishment. There, I maintained all of the files and paperwork, as well as answered phone called and made appointments for customers both in person, and over the phone.
Assistant Manager
Master Pizza-Mentor-on-the-Lake, OH
September 2020 to June 2022
Insider
Marcos Pizza-Mentor, OH
February 2019 to September 2020
Education
High school, Some College in Associate of Arts
Lakeland Community College - Mentor, OH
August 2021 to Present
Skills
• Organizational skills
• Sales
• Cash Handling (3 years)
• Leadership
• Management (3 years)
• Store Management Experience (3 years)
• Food Safety
• Time management
• Assistant Manager Experience (1 year)
• POS
• Cash handling
• Supervising Experience
• Leadership (3 years)
• Customer service
• Shift Management (2 years)
• Food Service (3 years)
• Interviewing
• POS (3 years)
Awards
Lakeland Board of Trustees Scholarship
July 2022
Full-Ride Scholarship to LCC
Summa Cum Laude Graduate
May 2022
Certifications and Licenses
OSHA 10
April 2022 to Present
Ohio Means Jobs Readiness Seal
April 2022 to Present
Career Safe Interview Skills Training
April 2022 to Present
Entrepreneurship and Small Business Readiness
April 2022 to Present
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