Customer Service Enrollment Specialist

LA'KEISHA CHILDS

**************@*****.*** 615-***-**** Nashville, TN 37217

Summary

Proven Enrollment Specialist with a track record of enhancing customer satisfaction and streamlining enrollment processes at Cigna Healthspring. Skilled in Insurance Eligibility Verification and delivering exceptional customer service, adept at analyzing customer needs to offer tailored solutions. Increased repeat business through personalized service, showcasing strong organizational and communication abilities.

Skills

File Organization

Telephone Reception

Customer Service

AR/AP

Insurance Eligibility Verification

Document Retrieval

Report Creation

Writing and Editing

Account Investigation

Sorting and Labeling

Multi-Line Phone Proficiency

Spreadsheet Development

Clerical Support

Scheduling and Calendar Management

Scheduling

Records Management

Experience

Hays Nashville, TN

Customer Service Representative

09/2023 - Current

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Answered customer inquiries via phone, email, and chat.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Updated databases with new and modified customer data.

Provided exceptional customer service to ensure customer satisfaction.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Metro Nashville Health Department Nashville, TN

Office Support Specialist II

02/2022 - 09/2023

Answered phone calls and directed to appropriate staff members.

Managed main reception area to monitor scheduled appointments for business.

Led documentation and data compilation efforts to maintain record-keeping accuracy.

Responded to customer issues to provide immediate resolution and improve retention.

Scheduled and confirmed appointments.

Handled money according to company policy.

TriWest Healthcare Alliance Nashville, TN

Authorization Analyst

07/2016 - 01/2022

Assessed and identified issues and quickly resolved to restore functionality.

Resolved routine and complex issues by performing detailed research.

Analyzed customer needs and provided best options, and services.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Documented and managed patient information in computer system.

Cigna Healthspring Nashville, TN

Enrollment Specialist

07/2012 - 05/2016

Handled new enrollments by entering customers' data and reviewing information.

Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

Explained coverage options to potential policyholders, answering questions or concerns.

Monitored clients' insurance coverages to ensure changing needs were met.

Achieved repeat business and referrals through personalized services.

Education

Nashville State Community College Nashville, TN

Associate of Science in Diagnostic Medical Sonography

Education and Training

true,other

Contact this candidate