Customer Service Regulatory Compliance

Charles Echemuna

404-***-**** marsintlgrp©gmail.com

www.linkedin.com/in/charles-echemuna-12bb76174

Alpharetta, GA. 30005

Professional Summary

Highly skilled and detail-oriented insurance claims specialist with over 10 years of experience in managing Commercial General Liability and Commercial Property claims. Expertise in coverage analysis, litigation management, damage assessment, and customer service. Proven ability to handle complex claims, draft coverage position letters, and ensure regulatory compliance. Holds an active adjuster’s license and possesses strong communication skills. Dedicated to delivering high-quality service and achieving optimal claim outcomes. Core Expertise

Litigation Management

Excellent Customer Service

Claims Management

Analytical Skills

Regulatory Compliance

Collaboration

Negotiation

Communication

Work Experience

Independent Insurance Producer Oct. 2023—Current

Managed a book of commercial insurance clients, providing strategic risk assessment and tailored coverage solutions.

Advised business clients on risk exposures and recommended tailored commercial insurance programs.

Processed renewals, COI, endorsements, and certificates of insurance while ensuring policy compliance with client contracts.

Developed strong client relationships, resolving inquiries regarding policy coverage, billing, and risk management strategies.

Provided consultative sales support, helping clients understand policy terms and coverage limitations.

Led policy audits, identified coverage gaps, and facilitated mid-term adjustments to meet evolving business needs.

GENPACT WARRANTY PROPERTY CLAIMS – Sr. Process Associate Sept 2021– Sept 2023

In my role as a Property Claim Adjuster at Genpact, I managed a pending portfolio of 100 – 170 Commercial General Liability files, Home Depot construction defects (roofing, sidings and gutters), implement SLA.

Promptly completed FNOL recorded statement, Dispatched Field Inspectors for claim inspections.

Investigated roofing, siding and warranty installation agreements and receive inspections through Xact-analysis.

Opened Exposures and Managed Reserves and Tracked and Controlled Legal Expenses

Handled (LOR) Litigated Claims.

Maintained Active Diary Management System to ensured all claims are handled within timely manner.

Presentation to management at Peer Reviews, collaborated with internal team, reconciled Supplements and pursued appropriate cost containment, loss mitigation, and Subrogation recovery opportunities.

Handled disputes within regulatory compliance, counter offers and settled claims appropriately.

AS (IA) INDEPENDENT ADJUSTER Nov 2019 – Sept 2021

CITIZENS (CPIC) – Litigation Specialist

Handled GL, Property Claim Cases (85- 125 inventory) represented by Public Adjusters and Opposing Counsels from a homeowner who experienced significant property damages due to catastrophic events such as hurricane.

Conducted coverage, liability, Exclusions, Endorsements and damage analysis on all claim assignments, composed Reservation of Rights (ROR) letters, identifying Non-Waiving Stipulations and Declination of Coverage letters.

Opened Exposures and Managed Reserves and Tracked and Controlled Legal Expenses.

Aggressively managed litigation activities, participated in peer reviews, budgets, and claim outcomes while considering the overall impact on the customer and company.

Developed litigation strategy (A&AD) with Defense Counsel (DFC) to Opposing Counsel (OC), attend Peer Reviews and participated in Discovery Investigation and OC Depositions recorded statements.

Engaged, collaborated with forensic experts and building contractors to assess the scope and pricing of the property damages, wear ant tears, non-peril created openings and assessed case strengths and weaknesses, ensuring a thorough understanding of the financial implications for the insurer, reconciling supplements and subrogation.

Developed and executed effective litigation strategies in collaboration with Defense Counsel, Arbitrations, ADR, MSJ, leading to favorable case resolutions.

Maintained effective Diary Management system to ensure that all claims are handled timely.

Proposals for Settlements (PFS) and Motions for Summary Judgment (MSJ), submit payment or Denial. CRAWFORD & CO. – Feb 2017 - Nov 2019

As a Auto Complex Adjuster, I handled and resolved a wide range of commercial litigated (TPA) GL claims

(100-150) who suffered injuries due to a workplace accidents, auto and non-auto property claims, slip and falls accidents, complex auto bodily injury, (BI) and rear ends collisions.

Conducted detailed coverage analyses, exclusions and endorsements, including composing ROR letters and identifying non-waiving stipulations and declination letters.

Analyzed relevant documentation, witness recorded statements, and safety protocols to understand the root cause of the accident. Conducted weekly audit and peer reviews of claims inventory.

Maintained high levels of communication, collaborated internally with the Claims Management team and externally with insureds, claimants, attorneys, and brokers.

Utilized a risk assessment framework to quantify fair financial settlements and payments. FARMERS INSURANCE GROUP – Aug 2012 - Feb 2017

Serving as an agency owner for a Farmers Insurance, I advocated on behalf of policyholders to ensure their claims are handled fairly and efficiently. This may involve communicating with relative parties and other insurance company representatives to resolve any issues or disputes.

Incident report and claim submission from TPA for handling.

Investigate & Liability Assessment, reviewed surveillance footage, takes witness statements, and inspects the damaged property, negligence and policy coverage.

Damage evaluation & estimates, ensures the scope of repairs is reasonable and aligns with industry pricing.

Claim Closure & Documentation is officially closed, and the logistics company’s is provided with a final report.

Education

Bachelor of Arts, Economics and Political Science - Indiana University Bloomington, Indiana, Military Veteran Certifications

P&C

Auto/Fire State Farm Certification

Guidewire

Xactanalysis

TWIA

Adjuster License: GA., FL., TX., AL., LA., SC…

SBWC Workers Compensation Adjuster Training Certification

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