Scheduling pro, Technical Writer, customer service, technical Support

Diana Lambiase

**** ***** **, *******, ** ***** 325-***-**** **********@*****.***

Professional Summary

Tech-savvy innovator with a proven track record in emerging technologies and a relentless drive for continuous improvement. Demonstrated expertise in identifying opportunities for technological enhancements and successfully implementing effective solutions. Highly skilled at leveraging new tools and methods to solve complex problems and enhance overall productivity. Thrives in fast-paced environments, consistently driving technological advancements to meet evolving industry demands.

Skills

Employee coaching

Promotions coordination

Budget planning

Appointment scheduling

Schedule coordination

Organizational skills

Work History

Spa Manager, 01/2004 - 10/2024

Wildflower Day Spa – Abilene, TX

As the owner and business manager for the spa my work includes managing employees, running the payroll, answering phone calls, scheduling multiple appointments, maintaining confidential information in the client database, managing social media and web site updates

TECHNICAL WRITER, 06/1998 - 06/2000

Cisco Systems – Austin, TX

Created, updated, and edited technician repair manuals and user guides for computer hardware and software

TECHNICAL WRITER, 01/1996 - 01/1998

Dell Computers, Inc. – Austin, TX

Created, updated, and edited technician repair manuals and user guides for computer hardware and software

TECHNICAL WRITER, 01/1995 - 01/1998

Apple, Inc. – Austin, TX

Created, updated, and edited technician reference articles for company wide knowledge database which was used by the technical service representatives doing online and phone based customer support

TECHNICAL SUPPORT SPECIALIST, 01/1993 - 01/1995

Apple, Inc. – Austin, TX

Provided telephone and online technical support for Apple laptop computers

TECHNICAL WRITER, 01/1991 - 01/1993

High End Systems/Lightwave Solutions – Austin, TX

Created, updated, and edited technician repair manuals and end user guides for concert lighting products and lighting control boards hardware and software

Education

Bachelor of Arts: English, 05/1989

Texas A&M University - College Station, TX

References

Ashley Beggs, 325-***-****, *******@*****.***, friend and former coworker

Jerry Kontos, 480-***-****, *********@*******.***, friend and former coworker

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