Customer Service Business Operations

Scott Bryan

West Columbia, SC ***** Cell 803-***-**** Email *************************@*****.***

PROFESSIONAL SUMMARY

Business owner specializing in custom carpentry, with twenty-five years of experience in all aspects and phases of construction. Strong leader and problem solver. Detail-oriented with strong organizational skills, which allows me to handle multiple projects simultaneously and complete them with a high degree of accuracy. I have built a reputation of exceptional customer service by completing projects on time, within budget, while exceeding customer expectations.

EXPERIENCE

Scott Bryan Custom Woodworks 2019– Present

Scotty B’s Handyman Services 2017-2019

Owner

Cayce, SC

As a self-employed contractor I manage all day-to-day business operations.

Interact well with clients to build long-lasting connections. Over fifty percent of my business comes from my current client base.

Negotiate price and service with customers to increase profit margin.

Source, vet, and manage vendors needed to decrease cost and accomplish project goals.

Plan, design, and schedule phases for large projects.

Put together realistic budgets based upon costs and fees for successfully operating business

Meet project deadlines without sacrificing build quality or workplace safety.

Introduce new methods, practices, and systems to reduce turnaround time.

Roddy Rucker Builders 2009-2017

Framing Crew Leader (09-13)

Framing Division Supervisor (13-17)

Gaston, SC

Started as a crew leader and was promoted to Framing Division Supervisor (2013).

Updated crews with all PPE equipment needed for job site and conducted safety meetings for all crews weekly

Managed 5 framing crews, that included a total of 25 crew members.

Read blueprints to determine lumber and materials needed to complete projects.

Coordinated the ordering and deliveries of materials needed to decrease delays and improved overall production rate.

R. D. Davis Construction 1994-2009

Lead Carpenter

Swansea, SC

I started as a laborer and worked my up to lead carpenter in two years.

Provided transportation for crew members, arriving at work sites consistently on time.

Learned how to interpret blueprints and frame structure to specifications. Learned how to lay out walls, rafters, and step stringers to comply with codes and regulations.

Led residential home construction projects to completion.

Lead carpenter for homes featured in the Columbia Parade of Homes Show.

EDUCATION

Swansea High School, Swansea, SC

SKILLS

Project management

Scheduling

People management

Detail-oriented Organized

Experienced in all aspects of residential construction, including framing, cabinetry, flooring, tiling, roofing, siding, plumbing, masonry, hardscapes, light electrical, etc.

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