Quality Assurance Customer Service

JAMILA RANSOM

Memphis, TN ******.**********@*****.*** 901-***-****

LinkedIn: [Insert if available]

PROFESSIONAL SUMMARY

Detail-oriented and results-driven Quality and Operations Professional with over 10 years of experience in quality assurance, inventory control, and customer service. Proven ability to streamline operational procedures, ensure regulatory compliance, and deliver superior administrative support. Strong communication skills, proficiency in internal auditing, and a commitment to continuous improvement.

CORE COMPETENCIES

Quality Assurance & Compliance Inventory Management Internal Auditing & CAPA

Regulatory Documentation Customer Service Microsoft Excel & Compliance Wire

Cross-Functional Collaboration Team Leadership Process Improvement

PROFESSIONAL EXPERIENCE

Client Information Specialist EVERSANA Memphis, TN July 2022 – Present

- Provide order management and client support through phone and email channels

- Collaborate with internal departments to resolve customer issues efficiently

- Support call center operations including performance monitoring and feedback

- Promote equity, inclusion, and respectful engagement across all customer interactions

Senior Quality Control Associate EVERSANA Memphis, TN Aug 2019 – July 2022

- Led updates to internal processes to enhance operational workflows and compliance

- Supported internal audits and assisted with recalls and market withdrawals

- Generated training compliance reports and maintained audit-ready documentation

- Conducted monthly facility inspections and managed corrective action tracking

- Scheduled team meetings and provided administrative support for the VP of Quality

Quality Associate – Quality Control Millstone Medical Outsourcing Memphis, TN March 2015 – Aug 2019

- Managed customer complaints and executed accurate order processing

- Controlled inventory using cycle counts, POs, invoices, and system logging

- Handled freight coordination and processed shipment receipts efficiently

- Supported inbound customer inquiries with professionalism and clarity

EDUCATION

High School Diploma Memphis Adult High School Memphis, TN 2000

CERTIFICATIONS

Notary Public

TECHNICAL KNOWLEDGE & SKILLS

Microsoft Excel Employee Training Software Inventory Software Document Control Systems

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