Delivery Driver Customer Service

Joshua Watters

Spring Valley, CA

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Delivery Driver

UberEATS-San Diego, CA

July 2024 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Utilized GPS navigation systems or maps to determine optimal routes for deliveries

• Achieved a customer satisfaction rating of 99% based on feedback surveys

• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Amazon Delivery Driver

Thoroughfare Logistics LLC-San Diego, CA

August 2023 to October 2023

• Delivered packages to customers' homes and businesses in a timely and efficient manner

• Maintained a high level of customer service by ensuring accurate and on-time deliveries

• Handled a large volume of packages per shift, averaging 100+deliveries per day

• Utilized GPS navigation systems to plan the most efficient delivery routes

• Adhered to all safety protocols and traffic laws while operating delivery vehicles

• Collaborated with team members to load delivery vehicles with packages for daily routes

• Resolved any customer concerns or issues regarding package deliveries promptly and professionally

• Followed company policies and procedures for handling returns or damaged items from customers

• Communicated effectively with dispatchers, providing updates on delivery status throughout the day

• Maintained cleanliness and organization of delivery vehicle, conducting routine inspections for maintenance needs

• Demonstrated strong problem-solving skills when faced with unexpected challenges during deliveries

• Developed strong knowledge of local roads, neighborhoods, and traffic patterns to optimize route planning

• Maintained a clean driving record throughout employment tenure

• Participated in training programs focused on safe driving practices and package handling techniques

• Demonstrated excellent communication skills when interacting with customers, providing clear instructions and answering questions

Delivery Associate

Dimo Gigi Logistics-San Diego, CA

January 2023 to May 2023

• Completed DVIR reports daily

• Performed daily preventative maintenance and repairs

• Loaded and unloaded freight

• Picked up and delivered hundred’s of packages

• driving many miles per week

• Consistently maintained positive metrics

• FICO score consistently in the 840-850 range

• Repeatedly getting 6 week streak in most categories of E-Mentor Delivery Associate

Cornerstone Logistics-San Diego, CA

October 2022 to December 2022

• Completed DVIR reports daily

• Performed daily preventative maintenance and repairs

• Loaded and unloaded freight

• Picked up and delivered hundred’s of packages

• Driving many miles per week

• delivery driver

• Consistent positive metrics

(D.A.)Delivery Associate

Alphie Logistics (D.S.P.) Amazon-Poway, CA

May 2022 to October 2022

• Completed DVIR reports daily

• Performed daily preventative maintenance and repairs

• Loaded and unloaded freight

• Picked up and delivered hundred’s of packages

• Drove many miles per week

• delivery driver

Independent Contractor

Rayotek Scientific-San Diego, CA

October 2021 to December 2021

• Lead man of a independent contractor team. I am in charge of planning, building, set up of workbenches, tables, and other various carpentry tasks given to me by Rayotek's Building Manager Neil Siler. Aviation Technician 2 (Bencher)

GKN Aerospace-El Cajon, CA

January 2018 to March 2021

It starts with the ability to read, understand and complete the highly detailed instructions (operations manual/ops sheet) along with another document we refer to as the traveler (used for total traceability), given to each employee that may potentially change the fit, form or function of each part. A majority of the time would be an aerospace grade titanium duct for Military Aircraft engines. In my case the above tasks were performed and completed in a reasonably given time while training new employees to perform the same tasks. I acquired this knowledge and was able to successfully train multiple employees for this position in approximately 12 to 18 months. Well before the technician I was trained by (Noe Rayes), also my supervisor ever expected me too. Education

High school diploma

Rockford East High School - Rockford, IL

August 1997 to May 2001

Skills

• 5S

• Landscape Maintenance

• Customer service

• GPS

• Logistics

• Tree Care

• English

• Mentoring

• Organizational skills

• Quality Inspection

• Buffing

• Community engagement

• Handyman

• Calipers

• Hydraulics

• Carpentry

• Heavy Lifting

• Attention to detail

• Forklift

• Blueprint reading

• Load & unload

• Lean Manufacturing

• Tree Trimming

• Fabrication

• Assembly

• Freight

• Quality Assurance

• Delivery Driver Experience

• Detailing

• Communication skills

• Lawn Care

• Mechanical Knowledge

• Driving

• Basic math

• Quality control

• Mowing

• Manufacturing

• Food safety

• Micrometer

Certifications and Licenses

Driver's License

Overhead Crane Certification

Non-CDL Class C

March 2021 to February 2026

Additional Information

• Laborer

• Lawn Maintenance

• Tree Service: Trimming, pruning,removal,Planting etc.

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