Administrative Assistant Service Representative

Mercedes Robles *** W. La Paz Street #* • Tucson, AZ 85701 • 520-***-**** ********.**@*****.***

Highlights

Excellent communication, interpersonal and organizational skills

Fluent in Spanish (read, write, and speak)

Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

Proficient in the use of various software packages including Microsoft Word, Excel, Publisher, and PowerPoint.

Ability to work well in team environment and independently

Major strengths in planning, problem solving and communication.

Experience

Spoke to community groups to explain and interpret agency purposes, programs, and policies

Planned and administered budgets for programs, equipment and support services

Research and analyzed member and community needs to determine program directions

Directed fund-raising activities and the preparation of public relations materials

Acted as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies

Evaluated the work of staff and volunteers in order to ensure that programs are of appropriate quality and that resources are used effectively & submitted time cards bi-weekly for payroll

Identify needs for social services and made referrals to various agencies and community resources available, Referred clients to community resources for services and provided concrete information concerning programs for individual families

Assisted clients with preparation of forms, such as application, tax and rent forms

Kept records and prepared reports for owner and management concerning visits with clients

Employment

Impact of Southern Arizona, Administrative Assistant, Tucson, Arizona 07/2017 to Present

Perfect Teeth, Treatment Coordinator, Tucson, Arizona 07/2016 to 01/2017

Gentle Dental, Treatment Coordinator, Tucson, Arizona 01/2015 to 04/06/16

PSA Art Awakenings, Administrative Assistant, Tucson, Arizona 01/2014 to 01/2015

Reliable Nurses, Schedule Coordinator, Tucson, Arizona 09/2013 to 01/2014

APAC, Customer Service Representative, Tucson, Arizona 08/2010 to 12/2010

New Life Community Resources, Housing Counselor, Tucson, Arizona 06/2010 to 04/2014

American Red Cross, Customer Service Representative, Tucson, Arizona 04/2010 to 08/2010

Pima County Development Services, Permit Technician, Tucson, Arizona 11/2002 to 04/2009

Circle K Corporation, Customer Service Representative, Tucson, Arizona 10/2001 to 09/2006

Education

Sunnyside High School, Tucson, Arizona 1984

Pima Community College, BHT Certification 10/2015

Pima Community College, AA-Social Services, Drug Substance Abuse 12/2017

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