Service Desk Information Technology

HARI CHANDRA RAO

JIRA DEVELOPER/ADMINSTRATOR

Email: ****************@*****.*** Phone : +91-824******* Professional Summary

Experienced Atlassian Specialist with a demonstrated history of working in the information technology and services industry. Skilled as Atlassian Expert JIRA Confluence Bitbucket Jenkins Git ALM Github Groovy

Experience Summary

Having 5.8+ years of working experience on Atlassian Products like JIRA, JIRA Agile, JIRA Service desk, Confluence, in Windows and Atlassian Cloud with development exp.

I have very good exposure in Jira, Confluence, Installation, up gradation, migration merging in Windows and Atlassian Cloud

Strong analytical and problem-solving skills, with the ability to gather and interpret complex business requirements.

Proficient in integrating REST APIs with Atlassian tools such as JIRA and Confluence to automate and extend functionality.

Having exp in Script runner with customization in JIRA, Service desk like writing Behaviors, Listeners, Jobs, Condition, Validators, Post functions.

Assisted Scrum team in preparing the Sprint backlog.

Very good exposure in Agile project implementation, Sprints and Epics.

Manage lower environments, coordinate UAT refresh activities and post-refresh administration task.

Good exposure in implementing Workflows, Screens, Custom field’s implementations.

Coordinated day-to-day activities, assigned tasks, and managed project timelines, ensuring alignment with business objectives and deadlines.

Collaborate with stakeholders to gather, document, and prioritize requirements

Experience working as a Support Engineer .

Strong knowledge, skills, and abilities with Snowflake

I have very good knowledge in Database clustering and taking the Jira, Confluence DB backups.

Preparing documentation plan, estimating work, and assigning work to the team.

Translate requirements and proposals into user stories for development teams, test cases including various scenarios/edge cases for QA teams, and process flows/SOPs for Operations teams

Good exposure in Dashboards and Filter implementation.

Monitor project progress, identify risks, and propose mitigation strategies.

I have good experience in implementing Confluence Spaces, Pages, Child pages and performed Import and Export operations.

Jira Upgradation Server & DC

Jira Migration Windows to Cloud.

Education

BTech specialized in electronics and communication engineering. Jun 2015 - May 2019 Jawaharlal Nehru Technological University Anathpur Technical Proficiency

Tools Atlassian, Salesforce,Power Bi,Devop tools,slack. Skills JIRA, JSM, Confluence, Bitbucket, JQL, SQL, GitHub Operating System Windows & Cloud

Programming Languages Groovy Scripting,java.

Professional Experience

JIRA Administrator & Developer at Motorola Solutions India from July 2019 to March 2025. Project Experience

Paypal

Role : JIRA Administrator & Developer.

Duration : Sep 2022 – March 2025.

Responsibilities:

JIRA installation, migration, integration and upgrade.

Managed users and group permissions within JIRA to ensure appropriate access levels and security measures.

Managed a team of Administrators and Developers, overseeing task assignments, progress tracking, and performance evaluations to ensure project success

Led the team through JIRA implementation, migration, and upgrades, ensuring quality standards and timely delivery of solutions

Strong knowledge, skills, and abilities with the Reltio master data management platform.

Took overall responsibility for JIRA configuration, serving as the primary point of contact for any issues, enhancements, or best practice inquiries.

Integrated third-party tools (e.g., Zephyr, Xray, Bitbucket) through REST APIs to streamline workflows and ensure end-to-end traceability.

Created team-specific agile process flows in JIRA to facilitate task progression and improve project efficiency.

Configured Agile Boards for both Scrum and Kanban methodologies streamling project.

Installed and configured continuous integration servers to automate build and deployment processes, enhancing development efficiency.

Designed customized Dashboards tailored to team requirements, providing comprehensive project visibility and tracking.

Prepared projects, dashboards, and reports to support all JIRA-related services, ensuring accurate and timely reporting.

Provided support for application and infrastructure, including troubleshooting and performance tuning, to maintain optimal system functionality.

Offered project-level and plan-based permissions to control access and ensure data security.

Prepared documentation and created updated work processes to facilitate seamless communication and collaboration.

Developed Groovy scripts to meet specific JIRA requirements, improving automation and efficiency in task execution.

experience in business analysis and Agile project management.Strong knowledge of Scrum principles and frameworks.

Installed and maintained various plugins (e.g., Groovy Scripting, Extension for JIRA) to extend functionality and meet business needs.

Created new JIRA projects based on user requests, configuring project workflows, issue types, and custom fields to align with project requirements.

Cloned JIRA projects and issues as needed to replicate configurations and streamline project.

Managed creation of new JIRA users and groups, assigning appropriate permissions and roles to ensure secure and efficient access management.

Implemented advanced JIRA workflows with features such as Post Functions, Conditions, and Validations to enforce business rules and improve workflow efficiency.

Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes across multiple JIRA projects

Myntra

Role: JIRA Administrator.

Duration : July 2019 – Sep 2022

Responsibilities:

Installed, migrated, integrated, and upgraded JIRA, ensuring seamless project management functionality.

Configured JIRA for project management, including setting up users, groups, and permissions.

Established Spaces, Pages, Child pages, and Templates in Confluence to streamline documentation and collaboration.

Automated bulk operations such as issue creation, transitions, and updates using JIRA REST APIs, improving team efficiency.

Assumed overall responsibility for JIRA configuration, addressing any issues, enhancements, or best practices.

Developed team-specific agile process flows in JIRA, facilitating smooth task progression.

Installed and configured continuous integration servers to automate build and deployment processes.

Designed customized Dashboards tailored to team requirements for improved visibility and tracking.

Having exp in ITSM workflow configuration sing Approvers in JSM concepts.

Working on JIRA Migration using CMJ, JCMA to SaaS platforms.

Provided application & infrastructure support, including troubleshooting and performance tuning.

Implemented project-level and plan-based permissions for enhanced security .

Generated documentation and updated work processes for streamlined communication and efficiency.

Created reports and dashboards for various stakeholder meetings and business lines.

Managed and maintained various development, testing, and monitoring tools to support project requirements.

Utilized REST APIs for JIRA project cloning and configuration management to support agile project setup and maintenance.

Generated reports and dashboards for various stakeholders and business lines to provide insights and drive decision making.

Managed various development, testing, and monitoring tools to support project requirements effectively.

Administered customer accounts and ensured their effective utilization Installing JIRA in Windows & SaaS environment.

Personal Details:

Name : Embeti Hari chandra rao,

DOB : 25- June -1998,

Languages known : English & Telugu,

Current Address : Bangalore.

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